Current jobs related to Sales and Customer Service Leader - London, Greater London - Pat McGrath Cosmetics

  • Customer Service Director

    2 weeks ago

    London, Greater London, United Kingdom Page Personnel Sales Full time

    About Our ClientPage Personnel Sales is a leading recruitment agency with a strong presence in the industrial/manufacturing sector. We are seeking a highly skilled Customer Service Director to join our team.Job DescriptionThe successful candidate will be responsible for managing multiple dynamic teams supporting business customers worldwide. Key...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Operations Coordinator

    2 months ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    2 months ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    4 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Resource Coordinator

    1 month ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...

  • Customer Service Team Leader

    2 weeks ago

    London, Greater London, United Kingdom Flutter UK & Ireland Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Leader. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our shops.Key ResponsibilitiesLead and motivate a team of customer service representatives...

Sales and Customer Service Leader

2 months ago

London, Greater London, United Kingdom Pat McGrath Cosmetics Full time
About the Role

We are seeking a highly skilled and experienced Deputy Business Manager to join our team at Pat McGrath Cosmetics. As a key member of our management team, you will play a critical role in driving sales growth, ensuring excellent customer service, and maintaining high customer satisfaction levels.

Key Responsibilities
  • Assisting the Business Manager: Support the Business Manager in driving the day-to-day performance of the counter, maximizing daily/weekly/monthly and yearly sales, setting goals and objectives, aiding in sales strategies, assisting with employee relations and performance management.
  • Sales and Customer Service: Drive sales growth, ensuring excellent customer service, maintaining high customer satisfaction levels, analyzing trading patterns, KPIs, sales figures to identify business opportunities, and identifying granular opportunities in store to grow the business and the client base.
  • Team Management: Own the staff scheduling and holiday requests within deadlines set, supervise, coach, and develop team as needed.
  • Operations and Logistics: Oversee store operations, including stock management, visual merchandising, and health and safety.
  • Performance Analysis: Analyze sales data, identify trends, and implement actions to best improve performance, consistently leading by example in executing first-class customer service.
  • Compliance and Risk Management: Ensure compliance with company policies, procedures, and legal requirements.
  • Deputizing for the Business Manager: Acting as the primary point of contact for the staff in the Business Manager's absence.
  • Reporting and Analysis: Provide reports as needed to the Business Manager and other stakeholders on sales, customer service, and operational performance, ensuring all admin tasks are completed within set deadlines.
  • Brand Representation: Ensure staff adherence to company policies, grooming/styling, and representation, maintaining impeccable visual merchandising standards, counter cleanliness, and hygiene standards.
  • Communication: Ensure all customer inquiries have been addressed, ensuring internal and external communication is on brand and brings positive awareness, consistently providing feedback and coaching to the team, ensuring a transparent and positive work culture.
Requirements
  • Strong Leadership Skills: Proven ability to lead, motivate, inspire, and manage a team.
  • Excellent Communication Skills: Effective and constructive communication, written and verbal.
  • Analytical and Problem-Solving Skills: Ability to analyze sales data, identify trends, and implement solutions.
  • Strong understanding of retail operations, sales, and profitability, especially in the Beauty Industry: A minimum of 1 year past experience as a retail assistant manager or deputy business manager.
  • A customer-focused and passionate approach to delivering service: A minimum of 3 years working in a fast-paced retail environment, especially a department store.
  • Proven track record of achieving sales targets and driving business growth: Excellent relationship building with stakeholders, colleagues, and external partners.
  • Ability to adapt to changing circumstances, priorities, and deadlines: Ability to prioritize tasks, manage multiple projects, and maintain excellent attention to detail.
  • Resilience and Emotional Intelligence: Ability to handle pressure, remain calm, and maintain a positive attitude.
  • Understanding of the retail industry, including trends, challenges, and opportunities: Time Management: Ability to manage time effectively, oversee schedules, and pivot as needed.
  • Integrity and Professionalism: Demonstrate integrity, professionalism, and strong work ethic.