Agricultural Service Advisor
21 hours ago
We are seeking a skilled Service Advisor to join our client's team in the Dorset area. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our client's agricultural equipment business.
Key Responsibilities:
- Ensure service levels are met, with a focus on:
- 4-hour breakdown response
- 48-hour non-essential repair turnaround
- 7-day routine servicing schedule
- Assist with Work in Process and Progress in the service function, aligned to a 45-day process
- Participate in depot audits and checks
- Collaborate with engineers to resolve technical issues
- Support the Service Manager and engineers in resolving customer issues
- Schedule training needs for the department
- Drive retail sales and implement service initiatives
- Strive for a First Time Fix methodology to enhance customer experience
- Ensure adherence to service standards and procedures for the service function
Requirements:
- Strong technical knowledge of agricultural equipment
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- High level of organization and time management skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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