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Night Customer Service Representative

2 months ago

Ringwood, Hampshire, United Kingdom Careline Support Ltd Full time
About the Role

We are seeking a personable and diligent individual to join our call centre team as a Night Customer Service Advisor. As a Night Customer Service Advisor, you will provide direct telephone support to our retired Homeowners and other clients at their time of need.

Key Responsibilities
  • Provide exceptional customer service to our clients via telephone
  • Listen, offer reassurance, and take responsive action to resolve customer queries and concerns
  • Work collaboratively with the team to ensure seamless service delivery
  • Adhere to company policies and procedures to maintain a high level of service quality
Requirements
  • Excellent customer service skills and experience in a call centre environment
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
  • Ability to remain calm under pressure and work well in a fast-paced environment
  • Good standard of English and IT skills
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career development and growth
  • Supportive and friendly team environment
  • Free on-site parking and tea/coffee facilities
  • Extensive training and development opportunities
About Us

Careline Support Ltd is a leading provider of telephone support services to over 10,000 Homeowners in the UK. We are committed to maintaining a first-class level of service at all touch points and are looking for talented individuals to join our team.

We are a values-driven organisation, guided by our company values of TORCH - Trust, Openness, Respect, Communication, and Honesty. We believe in making a positive difference in the lives of our clients and are passionate about delivering exceptional customer service.