Compliance and Customer Service Specialist

1 week ago

Cheadle Hulme, Stockport, United Kingdom CBRE Full time
Job Title: Facilities Coordinator

Overview:

The Facilities Coordinator will be primarily responsible for ensuring the smooth delivery of all compliance and building-related issues, while providing exceptional customer service to our clients. This role will work closely with the Facilities Manager, site Receptionist, and Logistics Coordinator to ensure a consistent and seamless experience.

Key Responsibilities:

  • Deliver all FM Operations SLA's in accordance with KPI and Output measurements
  • Coordinate with FM Operations and Critical Service teams to deliver service level agreements
  • Support and monitor 3rd party maintenance supplier activities when required and report any corrective works arising
  • Comply with HSE requirements as outlined within the SLA and as instructed by company policy
  • Act as part of the site Emergency team, including Fire Marshall, as required for emergency control activities
  • Report all accidents, occupational illnesses, and emergencies in relevant books/documentation
  • Ensure all contractors, under sphere of control, operate within appropriate SHE processes and client HSE standards
  • Conduct monthly self-assessment SLA checks in support of quarterly contract performance requirements
  • Ensure CBRE logbooks are kept up to date and compliant
  • Take ownership of site image and visual standards, addressing any issues or concerns
  • Support Mail Room activities as required
  • Check that printers and photocopiers are supplied with paper and change toner cartridges when required
  • Monitor and maintain stationery levels
  • Coordinate site waste and recycling arrangements to Landlord requirements
  • Carry out statutory fire testing and associated checks
  • Coordinate with Security and report any faults on access entry system where necessary
  • Raise Purchase Orders with the Contract Support for goods or services as required, in compliance with business controls at all times
  • Act as responsible person in line with DFA to carry out cost control function
  • Take ownership of customer requirements and demonstrate the ability to close out concerns and ensure customer is kept appraised at all times
  • Provide and arrange cover for the FM team as defined by line management
  • In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined
  • Backfill for Receptionist/Logistics Coordinator when required to support contract requirements

Person Specification:

  • Strong customer service skills and experience within a high-profile environment
  • Present a self-image of confidence and authority to enable effective customer service delivery
  • Service-oriented attitude combined with a flair for pro-active problem-solving to exceed customers' expectations
  • Ability to easily communicate with clients
  • Ability to provide services to the highest specification within a Corporate Building
  • Strong team player within a Customer Service team and Service Providers
  • Ability to manage service disruptions in a seamless manner via effective use of the team's resources to maintain business as usual activity
  • Ability to motivate self and others, excellent time management, and organisational skills
  • Excellent computer skills and the ability to learn new software and systems
  • Ability to deliver site compliance and all building-related items
  • Experience of operating within a Customer Service environment providing reception services to the highest standard

About CBRE GWS:

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organisational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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