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IT Service Management Specialist

2 months ago

Leicester, Leicester, United Kingdom VIQU Limited Full time
ServiceNow ITOM Developer

We are seeking a highly skilled ServiceNow ITOM Developer to join our team at VIQU Limited. As a ServiceNow ITOM Developer, you will be responsible for managing the day-to-day operations of the ServiceNow platform, including handling changes with vendors, testing and implementing projects, and identifying automation opportunities.

About the Role
  • Manage the ServiceNow platform, including handling changes with vendors, testing and implementing projects, and identifying automation opportunities.
  • Perform system testing for updates and work closely with the Service Delivery Team Leader for expert advice.
Key Responsibilities
  • Develop and implement ITOM solutions, particularly Discovery and CMDB (Configuration Management Database).
  • Configure and manage ServiceNow platform components, including Event Management Monitoring, Service Mapping, and Service Graph Connectors (SGC).
  • Design and implement automation scripts to streamline business processes.
  • Collaborate with cross-functional teams to identify and prioritize business requirements.
  • Develop and maintain technical documentation, including user guides and technical notes.
Requirements
  • Extensive hands-on experience in ServiceNow platform development.
  • Proven expertise in implementing ITOM solutions, particularly Discovery and CMDB (Configuration Management Database).
  • ServiceNow Certified System Administrator (CSA) accreditation.
  • One or more Certified Implementation Specialist (CIS) accreditations (preferred).
  • Familiarity with Event Management Monitoring, Service Mapping, and Service Graph Connectors (SGC) (nice to have).
  • Active involvement in estimating and contributing to both user and technical stories.
  • Track record of successfully managing large-scale enterprise platforms.
  • Experience in integrating systems using REST/SOAP web services.
  • Proficient in XML, HTML, AJAX, CSS, Bootstrap, JQuery, and JSON.
  • Strong working knowledge of JavaScript, particularly with Glide APIs.
  • Competent in project management, testing, and creating essential documentation.
  • Excellent planning skills with the ability to prioritise tasks effectively.
  • Able to work under pressure and meet strict deadlines.
  • Experience with MS SQL and Powershell.
What We Offer
  • A competitive salary up to £56,000.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.

VIQU Limited is a leading IT recruitment agency, dedicated to providing exceptional service and expertise to our clients and candidates.