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IT Support Coordinator
2 months ago
Job Title: IT Support Coordinator - Technical Operations Specialist
Company: 2plan Wealth Management Ltd
Job Type: Full-time
Location: Remote (UK)
About Us:
2plan Wealth Management Ltd is a leading wealth management firm in the UK, providing exceptional support to our financial advisers across the country. We pride ourselves on delivering the best possible service to our clients, and we're looking for a skilled IT Support Coordinator to join our dynamic IT team.
Job Summary:
We're seeking an experienced IT Support Coordinator to provide technical support and maintenance for our IT systems and infrastructure. The successful candidate will be responsible for ensuring the seamless operation of our IT systems, managing digital assets, and providing high-quality support to our staff and advisers.
Key Responsibilities:
- Provide technical support and maintenance for our IT systems and infrastructure
- Manage digital assets and ensure reliable backup solutions for advisers
- Deliver high-quality support to our staff and advisers
- Efficiently handle support ticket work queues
- Proactively manage issues and risks, escalating when necessary
- Collaborate with 3rd party software vendors for support issue resolution
Requirements:
- Minimum 1 year of experience in 1st line technical support or helpdesk
- Knowledgeable in IT hardware and software configurations
- Strong understanding of IT Infrastructure and Operations
- Familiarity with application systems, business areas supported, and integration of application components
Preferred Qualifications:
- Microsoft Windows Family, Active Directory, System Monitoring tools, Office 365 Suite, Asigra Backup software
- Microsoft SQL Administration, Microsoft Azure, Batch processes
What We Offer:
We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development. If you're a motivated and experienced IT professional looking for a new challenge, we'd love to hear from you.
