Sales and Marketing Director

4 weeks ago

Aviemore, Highland, United Kingdom Castle View Personnel Full time
Sales and Marketing Manager

We are seeking an experienced Sales and Marketing Manager to lead our Sales and Marketing division. The successful candidate will be responsible for managing a small team, ensuring a continuity of customer service, product packages, and individual offerings.

Key Responsibilities:
  • Manage the Sales and Marketing team to increase sales through the development of packages and cross-departmental upselling.
  • Ensure the safe gathering and retention of customer data, and the completion and safe storage of customer waivers for activities deemed to carry higher risk.
  • Develop sales systems to ensure the accurate collection of customer information and recommend technology support to better aid the sales process.
  • Train seasonal receptionist staff in the systems and procedures of the sales department.
  • Embed the company's vision into the product offerings across the company.
  • Work with other Heads of Department to develop different business models with differing price points and service models for the sale and delivery of different products.
  • Ensure the two receptions are staffed 7 days per week.
  • To source and recruit a competent, qualified, and certified staff team to deliver excellent service and in the department.
Requirements:
  • A minimum of 4 years prior experience in a customer-facing role, preferably in a diverse tourism business.
  • Experience in a management role of at least a couple of staff.
  • Basic experience of bookkeeping and accounts.
  • Highly developed numeracy, analytical, and literacy skills.
  • Highly developed computer literacy and high competence in the use of Microsoft Excel and Word, as well as Google applications and ability to use software effectively.
  • Highly developed competence in integrated hotel booking and management systems, specifically working with Booking.com and Air BnB.
  • Excellent presentation and communication skills.
  • Empathy and alignment to the company's values and culture.
Desirable:
  • Experience in the management and implementation of new technology and sales systems to deliver service improvement and efficiencies.
  • Familiarity with sales platform FuseMatix and Booin.
  • Proven ability to lead and manage staff.
  • Commercial acumen.
  • Experience of staff management and development.
  • Experience of working with different IT sales systems and website development.
  • Experience of integrating IT sales systems into company operations.

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