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CRM Manager

2 months ago

London, Greater London, United Kingdom WE Talent Full time

Job Summary:

We are seeking a highly skilled CRM Manager to join our team at WE Talent. As a CRM Manager, you will play a critical role in managing and enhancing our client's HubSpot CRM platform, including the Marketing and Sales Hubs.

Key Responsibilities:

  • HubSpot CRM Management: Oversee and optimize the HubSpot CRM platform, including managing user accounts and ensuring effective use of Marketing and Sales Hubs.
  • Customisation & Automation: Tailor HubSpot properties, workflows, pipelines, and automation tools to meet business needs, while eliminating manual tasks to boost productivity.
  • Training & Support: Provide ongoing training sessions and support to team members, ensuring they are confident in using HubSpot effectively.
  • Data Management & Reporting: Manage and maintain data integrity, including segmentation, importing/exporting data, and generating comprehensive reports and dashboards.
  • Performance Analysis & Optimisation: Regularly analyze HubSpot usage to identify opportunities for improvement and recommend optimisations to enhance customer experience.
  • Documentation & Best Practices: Create and maintain detailed documentation, including best practices and usage guidelines, to ensure consistent and efficient use of HubSpot.

Requirements:

  • Proven experience managing and optimizing HubSpot CRM, including Marketing and Sales Hubs.
  • Strong understanding of CRM data management, reporting, and automation.
  • Excellent communication and training skills, with the ability to convey technical concepts to non-technical users.
  • Analytical mindset with the ability to assess needs, solve problems, and make data-driven recommendations.
  • Experience in building workflows, sequences, and automations in HubSpot.
  • Ability to manage multiple tasks and priorities in a fast-paced environment.

What We Offer:

  • Hybrid working with the ability to attend regional offices for meetings and socials.
  • 25 days holiday plus bank holidays.
  • Life assurance.
  • Private health care.
  • Annual bonus.