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Service Engineer Coordinator

2 months ago

Stafford, United Kingdom Nicholas Clarke Associates Limited Full time
Job Description

Job Title: Service Engineer Administrator

Company: Nicholas Clarke Associates Limited

Job Type: Full-time

Location: Stafford, Staffordshire

Industry: Engineering and Manufacturing

Job Summary:

We are seeking a highly organized and detail-oriented Service Engineer Administrator to join our team. As a Service Engineer Administrator, you will be responsible for providing excellent customer service, managing equipment upkeep contracts, and ensuring timely and efficient service delivery.

Key Responsibilities:

  • Receiving and processing customer servicing orders
  • Ensuring planned maintenance and servicing is fulfilled on time, within budget, and to full customer satisfaction
  • Facilitating and organizing both planned and reactive service calls
  • Assigning engineers to service visits, arranging hire of access equipment, and processing service visit reports
  • Liaising with engineers on site, ensuring full communication and understanding of required service work
  • Facilitating comprehensive reports of work carried out
  • Working closely with the Project Manager to ensure work is within project scope and appropriately issued
  • Providing technical/engineering updates to clients to ensure they understand scope of work

Requirements:

  • Engineering Administration/customer support experience
  • Experience within a general engineering or manufacturing environment
  • Good Mechanical and/or Electrical engineering knowledge
  • Strong organization, communication, and time management skills
  • Excellent communication ability with experience of customer-facing

About Us:

Nicholas Clarke Associates Limited is a leading engineering and manufacturing company that offers a secure position with great opportunities for long-term progression. We are committed to helping our employees succeed and provide full product training to ensure their success in the role.

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A supportive and collaborative work environment