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Business Operations Specialist

2 months ago


London, Greater London, United Kingdom Spencer Clarke Group Full time

We're seeking an experienced Business Support Officer to join our team at Spencer Clarke Group. As a Business Operations Specialist, you will play a crucial role in providing administrative and financial support to our clients in the Environmental Health & Trading Standards Business Unit.

Key Responsibilities:

  • Manage databases and undertake a range of tasks to ensure the efficient and effective operation of the finance functions.
  • Provide statistical reports in accordance with agreed procedures and national guidelines and codes of practice.

Principal Accountabilities:

  • Develop and maintain a thorough knowledge of one or more core functions within the environmental & trading standards service.
  • Identify and implement best practices, legislative changes, and other developments in community safety and related disciplines.
  • Produce high-quality information for reports on performance and quality.
  • Take proactive remedial action to ensure changing priorities and circumstances are managed, targets and standards met, and value and performance optimized.
  • Write clear and concise reports, standard and non-standard correspondence as necessary.
  • Log, coordinate, and manage responses to member inquiries, freedom of information requests, and other stakeholder communications within given timeframes.
  • Liaise with internal teams to resolve service complaints and/or enquiries, ensuring thorough investigations and necessary actions are taken.

Requirements:

  • Proven experience as a Business Support Officer or similar role.
  • Proficiency in using Civica System (APP) and other relevant software.
  • Knowledge of Licensing Act 2003 and processing applications.

What We Offer:

  • A competitive pay rate starting from £17+ per hour (negotiable based on experience).
  • A market-leading referral scheme of up to £250 for successful referrals.