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Digital Print Field Service Technician

2 months ago

Watford, Hertfordshire, United Kingdom Taylor Higson Full time
Job Title: Digital Print Field Service Engineer

**Job Summary:**

We are seeking an experienced Field Service Engineer to join our team at Taylor Higson. As a Field Service Engineer, you will be responsible for the installation, maintenance, and repair of our catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction.

The Role:

  • Install, maintain, and repair a range of production print equipment, primarily toner-based but also possibly some inkjet and wide-format.
  • Diagnose and troubleshoot technical issues, providing timely and effective solutions.
  • Conduct regular preventive maintenance to ensure equipment reliability and longevity.
  • Provide on-site technical support and training to customers, enhancing their operational efficiency.
  • Maintain accurate records of service activities, including job reports and inventory management.
  • Collaborate with the technical support team to escalate and resolve complex issues.
  • Stay updated with the latest technological advancements and product updates.

The Person:

  • Proven experience as a Field Service Engineer within the digital printing industry, ideally with experience of toner-based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
  • HNC in Mechanics or Electrical Engineering, or experience-based equivalent.
  • Strong technical and electro-mechanical fault-finding skills.
  • Excellent problem-solving abilities and attention to detail.
  • Outstanding customer service skills with the ability to communicate effectively.
  • Ability to work independently and manage a flexible schedule.
  • Valid driving license and willingness to travel across the UK.

Salary & Benefits:

  • Salary ranging from £35,000 to £45,000, based on experience.
  • For top-tier candidates, the role of National Service Specialist awaits at the higher end of the salary bracket.
  • Plus, package including car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, 26 days holidays plus Bank Holidays, and more.