Customer Experience Specialist

1 week ago


Dunfermline, Fife, United Kingdom Dreams Ltd Full time

About Us:

Dreams Ltd is a leading retailer of beds and mattresses, with a passion for helping customers find their perfect night's sleep. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:

  • Provide outstanding customer service, ensuring every customer feels valued and supported throughout their shopping journey.
  • Work closely with customers to understand their needs and preferences, using our market-leading sleep technology to recommend the perfect mattress and bedding solutions.
  • Contribute to a positive and inclusive store environment, fostering strong relationships with colleagues and customers alike.
  • Meet and exceed sales targets, while maintaining a deep understanding of our products and services.
  • Participate in visual merchandising and store maintenance, ensuring our stores always look their best.

What We Offer:

  • A competitive salary and uncapped commission scheme, with opportunities to earn extra income during peak periods.
  • A comprehensive induction program and ongoing training to support your career development.
  • A range of benefits, including discounts on Dreams products, holidays, and shopping, as well as access to a wellness hub and out-of-hours GP services.
  • A dynamic and supportive work environment, with opportunities to progress and grow with the company.

Requirements:

  • Excellent communication and interpersonal skills, with a natural ability to build rapport with customers and colleagues.
  • A strong work ethic and motivation to meet and exceed sales targets.
  • A willingness to learn and adapt to new products and technologies.
  • A flexible approach to working hours, including weekends and bank holidays.


  • Dunfermline, Fife, United Kingdom Dreams Ltd Full time

    About Dreams Ltd:Dreams Ltd is a leading bed retailer in the UK, known for its high-quality products and exceptional customer service. As a Retail Sales Assistant, you will play a vital role in helping customers find their perfect bed and ensuring they have an exceptional shopping experience.Key Responsibilities:Provide exceptional customer service,...


  • Dunfermline, Fife, United Kingdom Keavil House Hotel Full time

    **Job Title:** Leisure Club Professional - Customer Experience Specialist**Job Summary:** We are seeking a highly motivated and customer-focused Leisure Club Professional to join our team at Keavil House Hotel. As a key member of our leisure team, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our...


  • Dunfermline, Fife, United Kingdom Keavil House Hotel Full time

    **Job Title:** Leisure Club Professional - Customer Experience Specialist**Job Summary:** We are seeking a highly motivated and customer-focused Leisure Club Professional to join our team at Keavil House Hotel. As a key member of our leisure team, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our...


  • Dunfermline, Fife, United Kingdom Diligenta Full time £25,000

    Role Overview:As a Customer Care Specialist at Diligenta, you will play a crucial role in our commitment to delivering outstanding customer service. Your primary responsibility will be to address and resolve customer complaints effectively, ensuring that every individual feels valued and heard.Key Responsibilities:- Engage with customers to understand their...


  • Dunfermline, Fife, United Kingdom Diligenta Full time £25,000

    Customer Relations Specialist Salary: From £25,000 Work Schedule: Monday to Friday Flexible Working Hours: Options available from 8am to 6pm Location: EdinburghDiligenta is a leading provider in the Life and Pensions sector, delivering outsourced administrative services to some of the most recognized financial institutions in the UK. Our goal is to be...


  • Dunfermline, Fife, United Kingdom Red - Specialist Recruitment Full time

    Job Description**Job Summary**Red - Specialist Recruitment is seeking a highly skilled Technical Superintendent to join our client's team in Fife. As a Technical Superintendent, you will be responsible for the maintenance and technical operations of a fleet of vessels, plant, and machinery to the highest standards.**Key Responsibilities**Oversee all...


  • Dunfermline, Fife, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled IFS Technical Support Consultant to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for providing technical support and expertise to our clients, ensuring the smooth operation of their IFS software.Key ResponsibilitiesCustomisation and Configuration:...


  • Dunfermline, Fife, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking an experienced Service Desk Manager to join our team at Hays Specialist Recruitment Limited. As a key member of our operations team, you will be responsible for leading our service desk team and ensuring the delivery of exceptional customer service to our clients.Key ResponsibilitiesMentoring and Strategic Direction:Provide...


  • Dunfermline, Fife, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial services team, you will be responsible for providing exceptional customer service to our clients, ensuring that their financial needs are met and exceeded.Key ResponsibilitiesProvide clear and...


  • Dunfermline, Fife, United Kingdom Optos Full time

    Service Operations AdministratorWe are looking for a dedicated Service Operations Administrator to become part of our team at Optos. This role is essential in delivering outstanding support to our clients across various regions, ensuring their needs are met and satisfaction is achieved. Exceptional organizational abilities are crucial for success in this...


  • Dunfermline, Fife, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and personable Customer Service Representative to join our team at Sainsbury's Bank. As a Customer Service Representative, you will be the first point of contact for customers over the phone, providing clear and understandable information and assistance, with a focus on helping, supporting, and guiding them to...


  • Dunfermline, Fife, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly skilled and personable Customer Service Representative to join our team at Sainsbury's Bank. As a Customer Service Representative, you will be the first point of contact for customers over the phone, providing clear and understandable information and assistance, with a focus on helping, supporting, and guiding them to...


  • Dunfermline, Fife, United Kingdom Lloyds Banking Group Full time

    Position Overview JOB TITLE: Experienced Fraud Prevention Customer Support Specialist COMPENSATION: £26,990 WORK SCHEDULE: Full-time WORKING HOURS: Start times between 8am and 10am and end times between 5.45pm and 7.45pm Maximum of 4 out of 7 days (based on a Monday-Sunday week) Maximum of 50% weekend days over a 4-week period ...


  • Dunfermline, Fife, United Kingdom Searchability Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team as a Technical Support Engineer. As a Help Desk Technician, you will be responsible for providing onsite 2nd Line Support to our customers and clients.Key ResponsibilitiesProvide technical support to customers and clients via desktop support, ensuring a high level of customer...


  • Dunfermline, Fife, United Kingdom Searchability Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team as a Technical Support Engineer. As a Help Desk Technician, you will be responsible for providing onsite 2nd Line Support to our customers and clients.Key ResponsibilitiesProvide technical support to customers and clients via desktop support, ensuring a high level of customer...


  • Dunfermline, Fife, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled IFS Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for providing exceptional support to our clients, ensuring their IFS systems are running smoothly and efficiently.Key ResponsibilitiesClient Support:Provide timely and effective...

  • Service Desk Manager

    12 hours ago


    Dunfermline, Fife, United Kingdom Hays Specialist Recruitment Limited Full time

    Service Desk Manager Job DescriptionThe company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business...

  • Service Desk Manager

    10 hours ago


    Dunfermline, Fife, United Kingdom Hays Specialist Recruitment Limited Full time

    Service Desk Manager Job DescriptionThe company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business...


  • Dunfermline, Fife, United Kingdom Search Full time

    Job Profile:This growing multilingual team based in Dunfermline is responsible for supporting customers across the European region. The role involves pre-sale activities and providing service throughout the lifetime of the Customers contract.Duties and Responsibilities:Answer all customer enquiries concerning operation and configuration of clients...


  • Dunfermline, Fife, United Kingdom Circet IRE & UK Full time

    About Circet IRE & UKCircet Ireland & UK is a leading provider of specialist services to the Telecommunications, Transport Infrastructure, and Power Sectors in Ireland and the UK. With over 4000 employees across both countries, we strive to deliver innovative solutions that meet our clients' expectations while adapting to their changing needs.Job PurposeAs a...