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Customer Experience Specialist

2 months ago

London, Greater London, United Kingdom Octopus Energy Full time
About the Role

We are seeking a highly motivated and detail-oriented Customer Experience Specialist to join our Operations team at Octopus Energy. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Work closely with colleagues across the business to ensure seamless customer interactions and experiences.
  • Manage customer journeys from contracting to delivery and beyond, escalating issues as needed.
  • Conduct thorough analysis of current service processes and systems, identifying areas for improvement and proposing changes.
  • Collaborate with the team to develop and implement solutions to complex problems, ensuring a smooth transition for customers.
  • Contribute to the planning and execution of growth initiatives, including customer acquisition and team development.
Requirements
  • No prior experience in the EV or automotive industry is required.
  • A passion for problem-solving and delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to work independently and as part of a close-knit team.
  • A keen eye for detail and a willingness to learn and adapt quickly.
  • A natural ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer
  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to be part of a rapidly growing company that is shaping the future of the energy industry.