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Digital Solutions Architect
2 months ago
About the Role:
Rethink is seeking an experienced Solutions Architect to join our Service Operations Team. As a Solutions Architect, you will play a crucial role in supporting our large-scale digital transformation programme.
Key Responsibilities:
- Elicit service requirements from service operations to enable them to run the new platform and produce a solution design as part of the solution blueprint.
- Design a solution that meets the requirements of service operations, including monitoring, logging, resilience, and dashboard tools.
- Work with the service team to elicit service requirements and feed them into the design to ensure ease of operability.
- Advocate for service-related non-functional requirements (NFRs) and service-level agreements (SLAs) and ensure they are met in the design.
- Collaborate with partners and Salesforce architects to design a solution that meets the needs of service operations.
Requirements:
- Experience of complex service landscapes across multiple integrated systems and several partners and software vendors.
- Experience of retail web sites and mobile apps.
- Experience of operating web sites and mobile apps and technology/features required to enable service operations.
- Experience of transformation programmes.
- Experience of Salesforce platform and support of it, relationship with Salesforce support function.
What We Offer:
As a Solutions Architect at Rethink, you will have the opportunity to work on a large-scale digital transformation programme and contribute to the design of a solution that meets the needs of service operations.
