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Rent Collection Specialist

2 months ago

Newton Abbot, Devon, United Kingdom Teign Housing Full time
About the Income Advisor Role

Job Summary: We are seeking a highly skilled and motivated individual to join our team as an Income Advisor. As a key member of our team, you will play a vital role in collecting rent and other debts from our tenants, while also providing support and guidance to help them manage their finances.

Key Responsibilities:

  • Collect rent and other debts from tenants in a timely and efficient manner
  • Provide debt advice and support to tenants to help them manage their finances
  • Work closely with tenants to identify solutions to enable them to pay their rent
  • Reduce rent arrears and take necessary action to recover debts
  • Communicate effectively with tenants, colleagues, and other stakeholders to achieve targets

Requirements:

  • Excellent interpersonal and communication skills
  • Proven ability to engage with a wide range of people from diverse backgrounds and abilities
  • Good customer service background and excellent negotiation skills
  • High level of numeracy and ability to manage finances
  • Effective problem-solving skills and ability to balance tenant and business needs

What We Offer:

  • A supportive and high-performance culture
  • Flexible working with time based at home
  • Training opportunities to develop your skills and knowledge
  • 25 days leave plus bank holidays and discretionary leave
  • Pension scheme and free parking
  • Employee Assistance Programme and other benefits