Customer Service Team Lead
7 days ago
We are seeking a highly skilled Customer Service Supervisor to join our team at Red Door Recruitment. As a key member of our customer-facing team, you will be responsible for overseeing the efficient management of customer queries, ensuring exceptional customer service and driving business growth.
Key Responsibilities:
- Customer Query Management: Oversee the management of all customer inquiries, including orders, returns, complaints, and product information.
- Communication and Resolution: Utilize effective communication skills to resolve customer queries quickly and efficiently, ensuring customer satisfaction and loyalty.
- Product Knowledge and Sales: Utilize product knowledge and sales skills to introduce relevant products to customers, driving sales and revenue growth.
- Order and Payment Management: Check payments and orders to ensure any fraudulent activity is dealt with appropriately.
- Warehouse Management: Ensure the warehouse is organized and holding the correct stock at all times.
- Customer Returns and Refunds: Administer customer returns, refunds, exchanges, or replacements in a timely and efficient manner.
Requirements:
- Customer Service Supervisory Experience: Minimum 2-3 years of solid customer service supervisory experience gained from a similar office-based role.
- Team Management and Relationship Building: Strong team management and excellent relationship building skills to lead and motivate the customer service team.
- Communication and Organizational Skills: Confident communicator, both written and verbal, with high attention to detail and ability to prioritize tasks.
- Driver and Vehicle Requirements: Driver with own vehicle required due to the need for occasional visits to other local offices.
- Passion and Drive: Passionate and driven individual with high levels of customer service and sales skills.
Red Door Recruitment is committed to promoting equality, diversity, and inclusion in the workplace and eliminating unlawful discrimination.
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