Export Customs Operations Supervisor

2 days ago

Northampton, Northamptonshire, United Kingdom DACHSER Full time
Job Description

Role: Export Customs Supervisor

Contract: Permanent

We are a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.

Key Responsibilities:

  • Proactively supervise the export customs team effectively in a dynamic and challenging environment
  • Effectively manage the day-to-day operations of the export department in the absence of the Export Customs Manager
  • Continually reviewing processes to strive for efficiencies without compromising the service level and/or quality of work administered
  • To give the team of export declarants focus and allocate daily tasks where necessary
  • To produce, analyze and manage identified Key Performance Indicators for the customs activities and ensure that targets are met
  • Liaising with export supervisors from other shifts to ensure a frictionless handover and effective completion of the overall workload
  • Direct liaison with the Export Customs Manager
  • Direct liaison with Head Office Kempten with regard to various customs matters when necessary
  • Promote the Dachser values in the team work ethic
  • Ensure the Dachser Health and Safety policy, processes, procedures and other mandatory processes such as BRC & ISO9001 are maintained, reviewed and effectively managed

Requirements:

  • Working knowledge of and familiarity with UK CDS system and proprietary software systems
  • Familiar with Microsoft Outlook programs and ASM Sequoia
  • Self-motivated and ability to take responsibility to resolve issues efficiently and effectively
  • Excellent problem-solving and analysis skills
  • Attention to detail and high levels of accuracy
  • Excellent communication skills – with the ability to adapt their style and language (verbal and written) to suit the customer, department or level that they are dealing with
  • A high customer service orientation with a passion for delivering quality
  • Supportive and coaching capabilities

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