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Export Customs Supervisor

2 months ago

Northampton, Northamptonshire, United Kingdom DACHSER Full time
Job Description

Job Title: Export Customs Supervisor - Logistics Expert

Job Summary:

We are seeking an experienced Export Customs Supervisor to join our team at DACHSER. As a key member of our export customs team, you will be responsible for ensuring the efficient and effective clearance of exports, while adhering to company and external authority customs requirements and legislation.

Key Responsibilities:

  • Supervise the export customs team to ensure daily operations are conducted in an efficient and effective manner.
  • Manage the day-to-day operations of the export department in the absence of the Export Customs Manager.
  • Respond to requests for customs services, providing effective and efficient solutions to facilitate adherence to operational and service deadlines.
  • Continuously review processes to strive for efficiencies without compromising the service level and/or quality of work administered.
  • Allocate daily tasks to the team of export declarants and ensure the general day-to-day management of declarations assigned to the team.
  • Produce, analyze, and manage identified Key Performance Indicators for customs activities and ensure targets are met.
  • Responsible for ensuring the team meets their objectives.
  • Support the department in resolving day-to-day issues and queries.
  • Liaise with export supervisors from other shifts to ensure a frictionless handover and effective completion of the overall workload.
  • Ensure compliance with standard operating procedures for Customs and AEO processes.
  • Collaborate with internal customers to maximize synergies and promote cross-team and branch interactions and communications.
  • Direct liaison with the Export Customs Manager, external customers, Customs authorities, and Head Office Kempten as necessary.
  • Promote the Dachser values in the team work ethic.
  • Absence management and recording.
  • Staff coaching, monitoring, and appraisal, and the integration of team members.
  • Ensure the Dachser Health and Safety policy, processes, procedures, and other mandatory processes are maintained, reviewed, and effectively managed.
  • Develop and maintain a proactive and safe Health and Safety environment and culture in conjunction with branch and central Health and Safety representatives.
  • Ensure all employees under your control adhere to all Health and Safety practices at all times.

Requirements:

  • Minimum 2 years experience in a supervisory role.
  • Minimum 2 years experience in a customs-related role.
  • Good educational background.
  • Good knowledge of Third Country Customs regulations.
  • Good comprehension of Customs procedures and formalities.
  • Working knowledge of and familiarity with UK CDS system and proprietary software systems.
  • Familiarity with Microsoft Outlook programs and ASM Sequoia.
  • Awareness of global geography.
  • Leadership skills with a proven track record.
  • Highly adaptable and able to work under pressurized situations.
  • Self-motivated and able to take responsibility to resolve issues efficiently and effectively.
  • Excellent problem-solving and analysis skills.
  • Attention to detail and high levels of accuracy.
  • Excellent communication skills – with the ability to adapt their style and language (verbal and written) to suit the customer, department, or level that they are dealing with.
  • Ability to create and maintain harmonious relationships with internal and external customers.
  • Ability to influence and impact people across all levels in the organization.
  • A high customer service orientation with a passion for delivering quality.
  • Supportive and coaching capabilities.