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Customer Liaison Coordinator

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Finlay Jude Associates Limited Full time
Customer Liaison Coordinator Opportunity

We are seeking a highly skilled Customer Liaison Coordinator to join our client's successful and growing team in the Greater Manchester area. As a key member of the Sales operations team, you will play a pivotal role in driving exceptional customer experiences and scaling the business forward.

Key Responsibilities:
  • Manage and resolve customer queries and issues in a timely and efficient manner
  • Develop and maintain strong relationships with internal and external stakeholders to ensure seamless customer journeys
  • Liaise with customers, internal departments, and suppliers to ensure accurate updates and effective communication
  • Assist the Management team in driving business growth and implementing process improvements
  • Ensure all aftercare activities are implemented and customer feedback is managed to drive continuous improvement
Requirements:
  • Proven experience in a similar role within Customer Service or Customer Experience
  • Excellent communication and interpersonal skills, with the ability to build strong customer relationships
  • Strong organizational and time management skills, with the ability to prioritize effectively and manage multiple customer projects
  • Proficiency in Microsoft Office and ability to learn new systems quickly
What We Offer:
  • Competitive salary of up to £35,000
  • Company car or car allowance and fuel card when required
  • Attractive pension scheme with 6% employer contribution
  • Long service recognition bonus scheme and extra holiday accrual
  • Profit share scheme and private healthcare cash plan
  • Ongoing training and development opportunities

Our client is a leading industry player, committed to delivering excellence in everything they do. This is an excellent opportunity to join a successful and growing business and contribute to driving exceptional customer experiences.