Service Operations Manager

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Service Operations Manager - Marshall Motor Group

Hours: Monday to Friday 8am-6pm, 45 hours per week

Competitive Basic Salary plus uncapped OTE, plus a company car

Benefits: 25 days annual leave plus bank holidays, life assurance and pension scheme.

About Us

Marshall Motor Group stands as one of the UK's premier automotive dealer networks, representing a diverse range of esteemed car, van, truck, and motorcycle manufacturers across numerous dealerships nationwide.

We prioritize our workforce as much as our clientele. As a member of the Constellation Automotive Group, which encompasses webuyanycar, cinch, and BCA, we offer vast opportunities for personal and professional growth.

The Role

We are in search of a seasoned Service Operations Manager for our dynamic service and parts departments. This pivotal role will involve overseeing daily operations and ensuring the smooth functioning of our service offerings.

Reporting directly to the Head of Business, this full-time, permanent position provides an excellent opportunity for career advancement.

Key Responsibilities

  • Lead, manage, and inspire a team of automotive professionals, ensuring optimal staffing levels.
  • Foster a culture of high performance, rewarding achievements while addressing areas of underperformance.
  • Supervise the service, parts, and used vehicle sales departments, managing inventory and assets effectively.
  • Establish financial and growth targets for each division, strategizing to meet profit and product goals.
  • Provide accurate dealership reports in alignment with group reporting standards.
  • Develop and implement a marketing strategy to enhance dealership visibility and support objectives.
  • Ensure the dealership consistently achieves high customer satisfaction ratings.
  • Conduct all dealership activities in accordance with company, manufacturer, and regulatory standards.

Qualifications

Given the nature of our operations, strong leadership experience in aftersales is essential, with a solid understanding of service and parts management.

While experience with the Honda Group is preferred, it is not a prerequisite for success in this role. We seek individuals who exhibit the following qualities:

  • Exceptional leadership abilities with a talent for motivating a diverse team.
  • A professional demeanor with strong stakeholder management skills.
  • Analytical and problem-solving capabilities, with foresight to identify potential challenges.
  • A commitment to the core values of People, Customers, Integrity, and Innovation.

Our commitment is to hire the most qualified individuals and to provide equal opportunities for advancement, training, and promotion, without discrimination based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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