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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom Planning Inspectorate Full time

Position Overview

We are seeking enthusiastic individuals who thrive on engaging with both internal and external clients, possess a meticulous attention to detail, and can swiftly identify key information.

Our organization places a strong emphasis on 'customer-centricity', which is integral to our overarching strategy aimed at providing exceptional service to a diverse range of clients. The customer service team is crucial in delivering frontline support to our clientele.

If you are dedicated to customer satisfaction and have a passion for providing outstanding service, this role presents an excellent opportunity to join a dynamic, close-knit, and supportive team.

The Planning Inspectorate has a rich legacy of ensuring a fair planning framework for the region. Our efforts significantly influence individuals' lives, the communities they inhabit, and the broader economy.

We encourage our team members to work flexibly and collaboratively, exploring innovative approaches to enhance our service delivery.

Role Responsibilities

As a representative of the Inspectorate, you will be the primary point of contact for many of our clients, including Local Planning Authorities, appellants, planning agents, interested parties, and the general public. You will collaborate within a small, supportive team to generate precise and thorough responses to inquiries and complaints, while also managing sensitive information responsibly and adhering to legislative standards.

For comprehensive details regarding the role and the assessment process, please refer to the attached candidate information pack.

Office Attendance Requirements

All office-based positions are located at our designated office. We promote office attendance to enhance collaboration, communication, creativity, and employee well-being. You will be expected to attend the office a minimum of 12 times annually. Depending on your specific role, additional attendance may be required to ensure efficient service delivery.

Candidate Profile

Essential Qualifications

  • Exceptional written and verbal communication abilities.
  • Experience in a service delivery or customer-oriented position.
  • Capability to organize, prioritize, and manage a varied caseload while meeting deadlines.
  • Ability to work effectively both independently and as part of a team.
  • Strong analytical and investigative skills.

Desirable Qualifications

  • Experience in engaging with a variety of internal and external stakeholders.
  • Familiarity with handling Freedom of Information and Subject Access Requests, or a willingness to receive relevant training.

Core Competencies

During the selection process, candidates will be evaluated based on the following competencies:

  • Effective Communication and Influence
  • Decision-Making Skills
  • Quality Service Management
  • Ability to Deliver Results Promptly

Employee Benefits

In addition to a competitive salary, the Planning Inspectorate contributes significantly towards your membership in the Civil Service Defined Benefit Pension scheme. Additional benefits include:

  • Flexible working arrangements, including options for part-time, compressed hours, and remote work where feasible.
  • A workplace culture that promotes inclusion and diversity.
  • 25 days of annual leave, increasing by one day per year up to a maximum of 30 days after five years, plus an additional privilege day.
  • Generous family-friendly policies.
  • Modern IT equipment that supports seamless remote work and team collaboration.

For further details, please refer to our comprehensive Benefits information pack.