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IT Support Specialist

4 weeks ago

Preston, Lancashire, United Kingdom MHA Full time
Job Summary

We are seeking a highly skilled and customer-focused IT Support Specialist to join our team at MHA. As an IT Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring that they receive the highest level of service and support.

Main Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Resolve technical issues and provide solutions to customers
  • Configure, distribute, and maintain IT equipment according to established processes
  • Support the use of office IT equipment, including meeting room technologies
  • Resolve 1st and 2nd line application issues and manage 3rd line support where necessary
  • Deliver engaging training and awareness sessions to groups of customers
  • Provide a point of escalation to ensure issues are managed efficiently and proactively
Requirements
  • Experience in a customer-facing IT role
  • Skilled in the creation and delivery of customer-focused presentations and communications
  • Experience working within an IT Managed Service environment
  • A good general knowledge of end-user technologies, e.g. PCs, audio-visual, mobile phones, telephone systems
  • Experience working with ITIL service and support processes
  • Strong analytical and diagnostic skills for problem resolution and root cause analysis
  • A broad understanding of technology and a good level of awareness of technical concepts
  • Excellent knowledge of Microsoft products
What We Offer
  • Genuine work-life balance
  • 33 days holiday, plus the opportunity to buy or sell up to 5 days
  • Competitive salary package
  • Employee recognition awards
  • Paid CSR time
  • Accredited Investor in People
  • A new and improved programme for succession planning and supportive management structure