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Client Success Manager

2 months ago

Eastbourne, East Sussex, United Kingdom CarePoint365 Ltd Full time

About CarePoint365:
CarePoint365 is a leader in the realm of innovative technology solutions for social care. Our commitment lies in enhancing the effectiveness and quality of social care services through intuitive and user-friendly technology. We are devoted to empowering social care professionals in their essential roles, ensuring improved outcomes for the individuals they support.

Position Overview:
We are in search of an exceptionally talented individual to join our team as a Client Success Manager. This role is pivotal in fostering strong relationships with our clients and ensuring they derive maximum value from our solutions.

Key Responsibilities:
1. Cultivate and maintain robust relationships with clients to understand their needs and challenges.
2. Collaborate with internal teams to deliver tailored solutions that enhance client satisfaction.
3. Monitor client engagement and success metrics to proactively address any concerns.
4. Provide training and support to clients, ensuring they are well-equipped to utilize our technology effectively.
5. Gather feedback from clients to inform product development and service improvements.

Qualifications:
- Proven experience in client management or a similar role.
- Strong communication and interpersonal skills.
- Ability to analyze data and derive actionable insights.
- Passion for technology and its application in social care.

Join us in our mission to transform social care delivery through innovative technology solutions.

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