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Administrative Support Specialist for Probation Services
2 months ago
We are pleased to present an opportunity for a Case Management Administrator role within the Probation Service. This position offers a competitive hourly wage and supports a hybrid working model after training completion.
Role Summary
The successful candidate will play a crucial role in providing administrative assistance within the Probation Service. This includes ensuring that both staff and individuals on probation receive the necessary support through streamlined processes, while maintaining administrative systems to meet team and divisional goals.
Key Responsibilities
- Establish and maintain accurate records for individuals on probation and victims in approved databases.
- Facilitate effective administration of referrals and foster relationships between offender management, victims, service providers, and external agencies to enhance outcomes and mitigate risks.
- Prepare, organize, and manage case files and other documentation in compliance with required standards.
- Handle communications efficiently through various channels, including telephone and email.
- Provide coverage for reception and telephone inquiries to ensure smooth operations.
- Act as the primary contact for specific areas of expertise as needed.
- Engage with individuals on probation, demonstrating fairness and effectiveness, especially in challenging situations, while adhering to office protocols.
- Participate in meetings as necessary, offering support by organizing agendas and documenting minutes and action points.
- Ensure compliance with Health and Safety policies, including conducting necessary equipment tests.
Working Hours
This role is full-time, ideally from 9 AM to 5:30 PM, with a 5 PM finish on Fridays. There is flexibility for part-time arrangements.
Inclusivity Commitment
Brook Street is dedicated to supporting the Armed Forces Covenant and guarantees interviews for veterans and military personnel's spouses/partners who meet essential criteria. As a Disability Confident Leader, we encourage candidates with disabilities and veterans to reach out to us through our platform. We are committed to engaging with all candidates who meet the necessary qualifications.
