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Store Director

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London, Greater London, United Kingdom Chinti & Parker Full time
Job Description

Job Title: Store Director

Job Summary:

We are seeking an experienced and dynamic Store Director to lead our King's Road store, ensuring daily operations run smoothly and efficiently. As the Store Director, you will play a crucial role in driving sales performance, developing and executing business strategies, and maintaining high operational standards.

Key Responsibilities:

  • Customer Service: Ensure high levels of customer satisfaction by consistently providing a positive shopping experience.
  • Visual Merchandising: Maintain an inviting and aesthetically pleasing store atmosphere that aligns with brand guidelines.
  • Team Management: Oversee the recruitment process, develop comprehensive training programs, and foster a culture of continuous improvement.
  • Store Operations: Create a clean and safe store environment in compliance with health and safety regulations and company standards.
  • Customer Concerns: Address customer complaints and concerns professionally and efficiently, turning challenges into opportunities for brand loyalty.
  • Communication: Ensure effective communication between the store and head office, aligning store operations with broader company goals.

Additional Responsibilities:

  • Sales and Reporting: Monitor and analyse sales performance, customer trends, and profit margins. Present detailed reports to company leadership regularly, providing insights for strategic decision-making.
  • Sales Strategies: Develop and implement sales strategies to achieve store targets and enhance profitability.
  • Inventory Management: Monitor inventory levels, manage stock replenishment, and oversee monthly inventory audits to maintain optimal stock levels.
  • Marketing and E-commerce: Collaborate with the marketing team to oversee and contribute to the store's digital presence, including social media accounts and e-commerce platforms.
  • Financial Management: Undertake financial tasks, including recording and managing cash orders, tracking petty cash, and reviewing invoices.

Requirements:

  • Leadership Skills: Strong leadership skills, with the ability to motivate and inspire a team.
  • Customer Service Skills: Outstanding customer service skills, with a commitment to delivering an exceptional shopping experience.
  • Problem-Solving Abilities: Capacity to handle challenges and make decisions under pressure.
  • Organizational Skills: Ability to prioritize tasks and manage time efficiently.
  • Technical Proficiency: Experience with e-commerce platforms and digital marketing tools.

Preferred Qualifications:

  • Retail Experience: Previous experience in a retail environment, particularly in a managerial role.
  • Business Acumen: Understanding of business development practices and an entrepreneurial mindset.
  • Financial Literacy: Knowledge of financial planning and office management practices.
  • Digital Savvy: Familiarity with e-commerce strategies and social media marketing.