Site Operations Manager

2 weeks ago

StocktononTees, Stockton-on-Tees, United Kingdom ABM UK Full time
About the Role

We are seeking a highly skilled and experienced Site Operations Manager to join our team at ABM UK. As a Site Operations Manager, you will be responsible for delivering high standards of cleanliness, hygiene, and waste management for our clients. This is a demanding role that requires strong leadership and management skills, as well as the ability to work well under pressure.

Key Responsibilities
  • Manage the contract in line with company policies and procedures.
  • Manage all aspects of the on-site staff and non-staff budget, ensuring strict guidelines are adhered to.
  • Ensure high standards of Housekeeping are always achieved, being flexible to meet the changing operational needs on a continual basis.
  • Provide professional support to the business in service-related matters and always promote the ABM brand.
  • Control the delivery of the staff rota's, completion of payroll, and correct manning levels, ensuring compliance is always maintained.
  • Lead and advise the team in managing absence and holiday records, including sickness and annual leave for all site staff.
  • Manage recruitment, induction, training, development, and retraining of staff.
  • Ensure adequate quality performance (KPI's / SLA's) measures are adhered to and any non-compliance is resolved in a professional manner.
  • Undertake and manage a daily and weekly client audit program and produce accurate and informative weekly and monthly reports in line with contract KPI's.
  • Investigate and record all Housekeeping incidents, ensuring all key personnel are always kept fully informed, and key learning points are actioned.
  • Ensure strict compliance to the General Data Protection Regulation (GDPR) and associated regulations.
  • Deliver excellent communication and motivation with site-based team, including communicating daily TBT's and Health and Safety information, in order that team goals can be achieved.
  • Ensure objectives, performance reviews, and Toolbox Talks are completed as per company policy.
  • Lead the team in the identification of training needs and ensure accurate site records are always maintained.
  • Ensure on-site supervisors manage their teams, ensuring they are fully conversant with their individual tasks.
  • Ensure the Health & Safety policies and procedures are adhered to in line with company policies and procedures.
  • Manage the incident and accident reporting procedures.
  • Complete all company paperwork as required.
  • Conduct return to work interviews and perform absence management processes as required.
  • Ensure all team members carry out their duties in a correct and timely manner in accordance with cleaning/waste specification.
  • Be responsible and accountable for the safety and welfare of team members.
  • Maintain and correct/safe usage of all equipment on site, ensuring any faults are reported and resolved as a matter of priority.
  • Correct usage of cleaning chemicals in line with COSHH regulations and ensure minimal waste and sufficient stocks are always maintained.
  • Ensure all team members are familiar with and adhere to the Company's Health and Safety Policy and Procedures.
  • Ensure welfare needs of all team members are addressed in a prompt and expedient way, obtaining advice and guidance in line with ABM policy and procedures.
  • Establish/Foster and Maintain excellent relationships with all parties on site.
  • Undertake any reasonable duties as required to meet the needs of the business.

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