Restaurant Operations Manager
3 weeks ago
We are seeking an experienced Assistant Manager to join our team at Loungers, a leading restaurant group in the UK. As an Assistant Manager, you will play a key role in supporting the General Manager to maintain high standards across the team, delivering exceptional customer experiences, and driving sales and team engagement.
Key Responsibilities:- Support the General Manager in maintaining high standards across the team
- Deliver exceptional customer experiences through effective team management and customer service
- Drive sales and team engagement through effective sales building, sales and labour forecasts, and recruitment and HR practices
- Manage rotas, team engagement, and customer feedback to ensure seamless operations
- Develop and implement best practices in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
- Overtime pay for every hour worked over contracted hours
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast-growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off
- Experience as an Assistant Manager, Deputy Manager, or Supervisor in a restaurant, bar, cafe, or coffee shop environment
- Excellent people management skills with a flair for talent spotting
- Strong knowledge of best practices in sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR, and NPS
- Good literacy skills and attention to detail to support reporting on KPIs
- Good communication skills with the ability to build rapport and trust
- Self-motivator working at pace with limited supervision while adhering to pressure and timescales
If you are a motivated and experienced Assistant Manager looking for a new challenge, please follow us on LinkedIn or @life.at.lounge on TikTok to learn more about our company culture and values.
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