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Care and Support Team Lead
2 months ago
As a Field Care Supervisor at Home Support Matters, you will play a vital role in ensuring that our customers receive exceptional care and support. This is a challenging yet rewarding position that requires strong leadership skills, attention to detail, and a passion for delivering high-quality care.
Key Responsibilities- Customer Assessments and Care Planning: Conduct thorough assessments of our customers' needs and create personalized care plans to ensure their unique requirements are met.
- Quality and Compliance: Ensure that all care and support services meet the highest standards of quality and compliance, conducting regular audits and checks to identify areas for improvement.
- Collaboration with Healthcare Professionals: Work closely with healthcare professionals to maintain and enhance care and support standards, ensuring that our customers receive the best possible care.
- Leadership and Guidance: Provide guidance and support to our care and support workers, helping them to develop their skills and knowledge and ensuring that they are equipped to deliver exceptional care.
- Safeguarding and Incident Management: Uphold robust safeguarding practices, documenting incidents and following up on necessary actions to ensure the safety and well-being of our customers.
- Leadership and Management Skills: Proven ability to lead and manage a team, with a strong focus on quality and compliance.
- Care and Support Experience: Significant experience in care and support work, with a strong understanding of the needs and requirements of our customers.
- Organizational Skills: Excellent organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
- Communication Skills: Strong communication skills, with the ability to work effectively with customers, care and support workers, and other stakeholders.
- Qualifications and Training: NVQ Level 3 in Health and Social Care or equivalent, with a willingness to continue professional development and training.
- Comprehensive Training and Development: Access to a comprehensive training program, designed to support your professional development and growth.
- Competitive Salary and Benefits: A competitive salary and benefits package, including a pension scheme and opportunities for career advancement.
- Collaborative and Supportive Team Environment: A collaborative and supportive team environment, with a focus on delivering exceptional care and support to our customers.