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Service Charge Administrator

2 months ago

City of London, United Kingdom Eden Brown Full time
Service Charge Officer Job Description

We are seeking an experienced Service Charge Officer to support the delivery of the service charge setting cycle, ensuring it is coordinated and runs effectively.

The successful candidate will provide operational support to the housing team, ensuring compliance with our Service Charge Policy and Procedure, and relevant legislation.

Key Responsibilities:
  • Maintain awareness of relevant developing legislation and best practice in service charges, becoming an expert in the field.
  • Support the housing team in budget setting cycles for variable and fixed service charges, year-end reconciliations, and annual consultation processes.
  • Ensure budgets and cycle trackers are created, and legal management structures of schemes are documented in Ensemble.
  • Understand new schemes and assist with preparation of new scheme estimates, review of new scheme service charges, annual estimates, and audit requirements.
  • Support the housing team in understanding queries related to all service charge transactions, budget setting, or accounts cycles.
  • Assist with providing low-level information to external auditors during the audit process.
  • Support and upskill housing teams to prepare documentation under section 22 of the Landlord and Tenant Act 1985 for resident inspection.
  • Provide guidance to housing teams on analyzing service charge income generated against costs incurred and making adjustments to service charge accounts.

This is a challenging role that requires strong analytical and communication skills. If you have experience in service charge management and a passion for delivering high-quality results, we encourage you to apply.

Pay rate: £22.24 PAYE or £28 Umbrella per hour.