Service Charge Collector

2 weeks ago


London, Greater London, United Kingdom Carrington Blake Recruitment Full time

Main Responsibilities:

The successful candidate will be responsible for managing a portfolio of service charge accounts, working closely with account holders to ensure timely payments. They will be required to maintain accurate records, authorise payment plans, and liaise with other teams as necessary to resolve customer queries.

Key Accountabilities:

  1. Manage a portfolio of service charge accounts, ensuring timely payments and maintaining accurate records.
  2. Authorise and check payment plans, working closely with account holders to resolve any issues.
  3. Liaise with other teams to resolve customer queries, ensuring that service charge queries are addressed promptly.
  4. Investigate any issues raised by account holders, working closely with other teams to resolve the matter.
  5. Ensure that the collections process is undertaken in line with statutory legislation and in accordance with the council's standards.
  6. Ensure that customer accounts are handled with strict fiduciary control and that all transactions are fully audited and documented.
  7. Report on performance to the Collections Manager, Stakeholder Engagement and Partnerships.

Requirements:

The ideal candidate will have a good working knowledge of the Council's IT and accounting systems, the law relating to service charges, and the statutory legal basis of the landlord and tenant relationship. They will also be required to have a good understanding of the principles of service charge account administration.

Working with Carrington Blake Recruitment:

Carrington Blake Recruitment is a leading recruitment agency, specialising in the placement of skilled professionals in the public sector. We are committed to providing a high-quality service to our clients and candidates, and we are proud to be working with the Council to find the right candidate for this role.



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