Service Charge Officer
4 months ago
Woolwich
£16.75
To be responsible to the Service Charges Manager for undertaking the accurate calculation, construction and issue of all service charges (and any other property charge), including both annual revenue charges and major works charges, relating to Home Ownership Service (HOS) functions. To be responsible for undertaking all statutory and other consultation in relation to these charges. To maximise income to the service and the Directorate by maximising the capture of all relevant costs. To keep HOS databases and property accounts updated by administering processes associated with property charges all in accordance with Greenwich Council's procedures and relevant legislation.
Main duties
To maximise HOS income by meeting personal and organisational performance targets, objectives and service levels.
To calculate all service charges, by collecting and collating complete and accurate service charges information from relevant systems, accounts, specifications and other forms of source data. Including where required detailed liaison with service providers, contractors, Finance Departments and other information providers. Coding, aggregating, apportioning and analysis of this data as required.
To ensure that all new properties added to the HOS portfolio are accurately set up on HOS system and that appropriate records are kept in association with the additional properties. Similarly to ensure that when a property in the HOS portfolio is disposed of that all relevant systems are updated and appropriate records are kept in association with the disposal.
To make all adjustments or amendments required to HOS property charges and accounts within specified time frames and to ensure these are accurate. To ensure an accurate and detailed audit trail of those changes is kept and that all relevant systems are updated as required.
To issue all HOS property charges information to customers within the deadlines agreed, including leasehold and freehold annual service charges, ground rents, major works service charges and commercial service charges all in accordance with relevant legislation.
To advise HOS customers on statutory consultation documents and processes. To provide detailed explanations regarding the calculation of annual service charges, major works charges and other property related charges to HOS customers and other interested parties, including explaining the supporting documentation and accounts. Plus summarising details of the services provided in relation to these charges.
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