Application Support Specialist
4 weeks ago
We are seeking an experienced Application Support Engineer to join our IT team in Manchester. As a key member of our team, you will be responsible for providing customer-focused 1st and 2nd line support, managing incidents, and contributing to the continuous improvement of our systems.
Key Responsibilities:- Provide 1st and 2nd line application support, managing incidents and escalations through to resolution.
- Communicate effectively with business stakeholders, internal and/or 3rd party support teams.
- Perform root cause analysis of issues to prevent reoccurrence.
- Create, review, and maintain support documentation for deploying and configuring applications.
- Support internal projects with technical design reviews and environment builds/deployment.
As part of this role, you will be required to form part of the on-call rota to respond to out-of-hours critical incidents.
Requirements:- Experience managing Windows Server, IIS & Active Directory Services.
- Knowledge of T-SQL (MS SQL) and/or PL/SQL.
- Knowledge of minor programming or scripting (.NET / PowerShell).
- Experience using an IT Service Management Tool.
- An understanding of IT service management processes (e.g. ITIL).
- Experience of Microsoft Dynamics (2012AX and 365) would be desirable.
- Experience of software deployment processes/systems would be desirable.
Securing Energy for Europe is a leading international energy company that ensures the security of supply and drives the decarbonisation of its customers. We are committed to creating an inclusive environment that embraces diversity and fosters the development of knowledge, skills, and experience.
We offer a competitive remuneration package supported by a comprehensive and broad-reaching benefits package which includes:
- non-contributory pension
- bonus earning potential
- 25 days holiday plus bank holidays and volunteering days
- buy/sell holidays
- life assurance
- medical and dental insurance
- a wide range of optional flexible benefits
We are committed to supporting your career growth with opportunities to develop both your knowledge and experience through a blended approach to learning.
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