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Reception and Support Specialist

2 months ago

Livingston, West Lothian, United Kingdom NHS Lothian Full time

Job Summary:

NHS Lothian is committed to fostering an inclusive and diverse work environment, where every employee feels valued and empowered to excel. We strive to eliminate all forms of discrimination and promote equality of opportunity for all.

Key Responsibilities:

  • Provide exceptional reception and administrative support to patients, healthcare professionals, and staff members.
  • Proactively manage incoming clinical mail, ensuring timely and accurate delivery to the relevant personnel.
  • Communicate effectively with patients via telephone and in person, addressing their queries and concerns.
  • Supervise staff and perform associated duties, promoting a culture of teamwork and collaboration.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong organizational and time management skills, with attention to detail and accuracy.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

Working Hours:

Monday to Friday, with flexible scheduling to meet the needs of the service.