Facilities Team Leader

2 months ago

Manchester, United Kingdom Unite Students Full time

About the Role

We are seeking a highly skilled and experienced Facilities Team Leader to join our Customer Operations team at Unite Students. As a key member of our team, you will be responsible for leading a small team of Facilities Team Members in delivering high-quality planned and reactive maintenance services in a property management environment.

Key Responsibilities

  • Support the Facilities Manager in building and developing a motivated, engaged, and high-performance team.
  • Support the routine activities of your team, including delegating tasks and setting targets.
  • Support the training and development of your team members to help them reach their potential.
  • Take accountability for your team's responsiveness in solving students' problems.
  • Take accountability for your team's performance, actively participating in performance management conversations and personal development plans.
  • Assume Facilities Team Member duties when the Facilities Manager is on shift.
  • Ensure compliance checks are done correctly and on time.

What We're Looking For

  • A full UK driver's license.
  • General knowledge or experience working within maintenance, e.g., minor electrical, decorating, plumbing, joinery work.
  • The ability to confidentially lead your team in the absence of the Facilities Manager to maintain exceptional customer service.
  • The ability to manage the competing demands of compliance and delivering world-class experience for our students.
  • The ability to delegate tasks fairly, bearing in mind your team's strengths and weaknesses.
  • Effective communication skills, including actively listening, making points logically, and using appropriate language, tone, and gesture.
  • Great time management and organisational skills, with the ability to work to tight deadlines.
  • The ability to remain calm and focussed, even in difficult or pressurised situations.
  • Attention to detail, with nothing escaping your eye.
  • Confidence working both on your own or as part of the team.
  • An understanding and respect for the diversity of others' cultures, beliefs, and backgrounds.

What You'll Get in Return

  • A discretionary annual bonus so you can share in the company's success.
  • 25 days' paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service.
  • A generous pension scheme - employer contributions between 5% and 11% depending on how much you save.
  • Various benefits to support your health and wellbeing, including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform, and a Gym benefit that you can share with your family and friends.
  • Enhanced Family Leave, including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
  • Lots of other great benefits, including an annual ShareSave scheme, Employee Life Assurance, a discounts portal, and more.

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