IT Support Specialist
1 week ago
Job Summary
We are seeking a skilled IT Support Engineer to join our team at IP Source Ltd. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients.
Key Responsibilities
- Act as a primary point of contact for technical support inquiries and challenges
- Collaborate closely with our service desk team to ensure prompt and efficient resolution of technical issues
- Research and implement better ticketing systems to boost service desk efficiency
- Identify patterns, create new procedures, and update documentation to improve technical support processes
- Work with EUC Support Engineers to escalate complex issues to Senior Infrastructure Engineers as needed
Technical Requirements
- Skilled in supporting Windows 8/10/11, Microsoft 365 (including Exchange, SharePoint, Teams, OneDrive, and the Office Suite)
- Familiarity with Endpoint Manager and Conditional Access policies
- Strong knowledge of Active Directory (both Windows Server and Azure)
- Experienced in desktop support using Microsoft InTune and Autopilot
- Capable of providing Windows Server support
- Ability to support Mac operating systems
- Understanding of networking concepts (firewalls, routers, switches)
About Us
IP Source Ltd is a leading provider of expert business IT solutions, consultation, training, and support. We are committed to delivering a comprehensive range of IT services with a personal touch.
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