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Retail Operations Leader

3 months ago

Manchester, United Kingdom Evans Cycles Careers Full time
Company Overview

Evans Cycles has evolved significantly since its inception in 1921, transitioning from a local bike shop to a prominent retailer with a vast online presence. Our commitment to knowledge, enthusiasm, and value remains at the core of our operations.

Position Overview

As a vital member of the Evans Cycles team, you will contribute to one of the UK's rapidly expanding retail organizations. We are redefining the retail landscape with our diverse range of brands and are looking for Managers who are innovative, willing to take calculated risks, and eager to drive success. Reporting directly to the Area Manager, you will play a crucial role in overseeing store operations and leading your team.

Key Responsibilities

Operations:
  • Oversee all store operations, ensuring performance meets established KPIs.
  • Coordinate workload planning to optimize team productivity.
  • Make informed decisions and effectively delegate tasks to team members.
  • Ensure compliance with processes and maintain a safe environment for staff and customers.
  • Provide training and coaching to the team to uphold best practices.
  • Utilize business communication tools to track task completion and deadlines.
Controls:
  • Analyze reports to ensure weekly wage controls are adhered to, addressing any issues promptly.
  • Assist in scheduling store shifts in alignment with trading patterns and business needs.
  • Ensure compliance in payroll processing and resolve any discrepancies efficiently.
  • Maintain daily store structure to meet compliance, customer service, and security standards.
  • Take responsibility for wage management.
Sales:
  • Understand customer expectations and motivate the team to deliver exceptional service.
  • Familiarize yourself with product features and benefits, training the team to maximize sales opportunities.
  • Monitor assigned KPI targets and communicate progress to the team.
  • Maintain awareness of industry trends, challenges, and competitors.
  • Utilize reports to analyze product performance and drive sales and profitability.
  • Implement merchandising guidelines effectively on the sales floor.
Development:
  • Identify and nurture internal talent, supporting performance management initiatives.
  • Recognize and address performance challenges.
  • Engage in personal development and respond constructively to feedback.
  • Promote the core values of Evans Cycles and encourage team engagement.
  • Facilitate communication between team members and management.
Leadership and Management:
  • Inspire and serve as a role model for the team.
  • Coach and motivate team members to achieve their goals.
  • Assume responsibility for key areas and outcomes.
  • Foster relationships within the store team to align efforts towards common objectives.
  • Collaborate with your Assistant Manager to enhance overall store performance.
Technical Skills:
  • Possess Cytech Level 2 qualification (or equivalent) or complete the Evans Cycles qualification.
  • Adhere to all health and safety protocols.
  • Demonstrate proficiency in bike assembly, repairs, and servicing.
  • Manage service and repair bookings efficiently.
  • Consistently meet build and servicing targets.
  • Conduct safety checks and fit accessories appropriately.
  • Utilize tools and machinery safely, maintaining an organized workspace.
  • Advise customers on products and services that meet their needs.
  • Leverage skills to drive workshop KPIs.
Qualifications:

  • Experience in a supervisory or management role within a fast-paced retail environment.
  • Proven ability to positively influence sales, payroll, and inventory loss.
  • Demonstrated success in developing team members.
  • Ability to thrive under pressure and meet strict deadlines.
  • Dedicated to supporting the store manager in achieving high standards and customer satisfaction.

Additional Information

We offer a comprehensive benefits package, including:
  • Commission-based bonuses across various products.
  • Monthly rewards and recognition programs.
  • Access to development courses with national qualifications.
  • 40% discount on in-store uniforms.
  • Discounted gym memberships.
  • 20% discount across all company brands.
  • Eligibility for the Ride-To-Work Scheme.