Transportation Logistics Coordinator
1 week ago
Job Summary:
The Fleet Operations Coordinator will play a critical role in supporting the Fleet Control Manager and Duty Fleet Controllers in directing, optimizing, and coordinating the day-to-day activities of the fleet. This position will focus on service delivery and enhancing the customer experience while minimizing service disruptions.
Key Responsibilities:
- Provide real-time information to passengers and stakeholders regarding service disruptions, vessel usage, and crew availability.
- Responsible for sending service alert emails to internal stakeholders and operational team members.
- Ensure all vessels are adequately staffed day-to-day, in line with operational requirements, and liaise with the Business Scheduling Executive to ensure correct crewing.
- Responsible for cross-checking daily running orders against rota1 shift inputs, ensuring scheduled crews are trained to work on their assigned boats.
- Respond to charter booking enquiries from the Sales team, ensuring they are delivered according to the charter sheets in the most cost-efficient way possible.
Main Activities:
- Operate and monitor vessel GPS tracking systems, monitoring passenger numbers, and directing craft as required.
- Advise Craft and Pier staff of passenger volumes if necessary.
- Cancellations: rolling out craft cancellations and passenger information as required using real-time information systems.
- Liaise with the Sales team to assist with charter booking enquiries, ensuring they are delivered in the most cost-efficient way possible.
- Work with the Business Scheduling Team to ensure the vessels are adequately staffed and minimum staffing requirements are met.
- Ensure the fleet operations department adheres to the WTD and all regulatory requirements.
- Record last-minute shift changes or overtime on Rota1 to prevent discrepancies in crew contractual hours or pay.
- Track departmental recharge costs to support the creation of a monthly financial budget report for the Fleet Operations department.
- Ensure requested management information and reports are shared within the required timeframe.
- Appraise and review current and forecast weather conditions, ensuring fog alerts are communicated to all stakeholders.
- Comply with the company's safety management system and all legislative requirements.
- Attend meetings and training as required and train to act as Duty Fleet Controller when necessary.
- Provide and promote the highest level of customer service.
- Manage the control room integrity and protect its assets, reporting faults immediately.
- Undertake any other relevant duties or reasonable requests as requested by the Fleet Control Manager and senior management team.
Key Skills:
Essential:
- Previous relevant experience.
- Highly organized with a positive attitude.
- Team player who enjoys working in a high-achieving environment.
- Commitment to delivering the best.
- Excellent communication skills.
- Resilience.
- Proficiency in MS Office (Word, Excel, Outlook).
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