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Pensions Client Service Coordinator

2 months ago


London, Greater London, United Kingdom Capstone Property Recruitment Full time £40,000 - £45,000
Job Description

**Job Title:** Client Services Coordinator

**Company:** Capstone Property Recruitment

**Job Type:** Full-time

**Location:** Remote (with occasional travel to luxury properties worldwide)

**About the Role:

We are seeking an exceptional Client Services Coordinator to join our team at Capstone Property Recruitment. As a key member of our Client Services function, you will play a pivotal role in supporting and coordinating the team's efforts to deliver an exceptional experience for our clients.

**Key Responsibilities:

  • Provide comprehensive administrative and coordination support to the Client Services function.
  • Implement consistent and transparent document management practices, including record-keeping and information storage.
  • Ensure that all team members utilize up-to-date and accurate documentation in accordance with standard policies and procedures.
  • Assist with travel arrangements for team members and residence staff when necessary, in coordination with the travel provider.
  • Regularly report on job metrics and ensure contractor worksheets are accurately collated.
  • Assist in maintaining accurate property utility accounts and keeping the asset tracker for each property up-to-date, including annual maintenance contracts.

**Client Services Support:

  • Assist the Leads in maintaining centralized records of temporary residential staff hours, flagging exceptions and anomalies, especially regarding exceeding standard hours.
  • Help maintain records of temporary residential staff invoices by month across properties.
  • Keep an up-to-date supplier contact list across client services.
  • Provide general assistance with OS&E schedules, inventory management, and client requests, including OS&E purchasing and personal shopping.
  • Coordinate account openings and equipment requests for new starters, collaborating with IT, Finance, and People & Culture teams.
  • Coordinate account closures and equipment retrievals for leavers in collaboration with relevant teams.

**Act as Liaison between Finance and Client Services:

  • Implement processes that enhance efficiency, accuracy, and governance.
  • Manage all prepaid cards for the Client Services team, overseeing new requests, spend management, and coding in line with Finance guidelines.

**Requirements:

  • Proficiency in document management, record-keeping, and information storage practices.
  • Familiarity with maintenance and security coordination, as well as client service operations.
  • Experience with financial administration, including PO review, coding, and spend management.
  • A proactive attitude, a passion for delivering high-quality client service, and the ability to manage various tasks in a fast-paced environment.

**What We Offer:

At Capstone Property Recruitment, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional client service, we encourage you to apply for this exciting opportunity.