Contract Administrator
4 weeks ago
Nexgen Group, a leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector, is seeking a skilled Contract Administrator to join their team in West Byfleet.
About the Role:This is a client service-focused position that requires excellent organizational and interpersonal skills. The successful candidate will work closely with Operations Managers, Supervisors, and the Scheduling and Dispatch team to ensure efficient and effective delivery of the program of works schedule and ad hoc work requests.
Key Responsibilities:- Act as the first point of contact for client service enquiries and work requests, including bulk waste collections, ad hoc work, and sub-contracted work.
- Manage inbound client communications, categorizing and logging enquiries using CRM software, and working with Operations Managers and Supervisors to ensure timely resolution.
- Ensure client satisfaction with the handling of service-related issues, including managing client complaints and escalating issues to Client Account management and Operations management.
- Customer Service experience
- Administrative experience
- Experience of a digital enabled helpdesk, internal service desk, or call centre experience
- Experience of CRM software (e.g. Salesforce) and Field Service module
- High level of computer literacy, particularly in Microsoft operating system and software packages (MS Word, Excel, and PowerPoint)
- Excellent communication skills, both verbal and written
- Attention to detail, curiosity, and a desire to learn and develop with the role and the organisation
- Previous experience in a demanding customer/client service role
- Previous involvement in contract or client mobilisations
- Knowledge of Microsoft Teams
Nexgen Group is committed to providing a positive service experience for all clients. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Contract Administrator
4 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeJob Title: Contract AdministratorNexgen Group, a leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector, is seeking a skilled Contract Administrator to join their team in West Byfleet.About the Role:This is a client service-focused position that requires excellent organizational and interpersonal skills. The successful...
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Contract Administrator
4 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeJob Title: Contract AdministratorNexgen Group, a leading provider of Cleaning and Grounds Maintenance Services to the Social Housing sector, is seeking a skilled Contract Administrator to join their team in West Byfleet.About the Role:This is a client service-focused position that requires excellent organizational and interpersonal skills. The successful...
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Contract Administrator
1 month ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly organized and communicative Contract Administrator to join our team at Nexgen Group. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients across the full range of facilities management services.Key ResponsibilitiesAct as the primary point of contact for...
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Contract Administrator
1 month ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly organized and communicative Contract Administrator to join our team at Nexgen Group. As a key member of our client service team, you will be responsible for delivering exceptional service to our clients across the full range of facilities management services.Key ResponsibilitiesAct as the primary point of contact for...
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Contract Administrator
2 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleNexgen Group is a leading provider of cleaning and grounds maintenance services to the social housing sector.We are seeking a skilled Contract Administrator to join our team in West Byfleet, working 37.5 hours per week. As a key member of our client service team, you will work closely with Operations Managers, Supervisors, and the Scheduling...
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Contract Administrator
1 week ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a skilled Contract Administrator to join our team at Nexgen Group. As a key member of our facilities management team, you will be responsible for delivering exceptional client service and ensuring the smooth operation of our services across 90,000 residential properties nationwide.The successful candidate will work closely with...
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Contract Administrator
4 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly organized and communicative Contract Administrator to join our team at Nexgen Group. As a key member of our facilities management team, you will be responsible for providing exceptional client service and ensuring the smooth delivery of our services across 90,000 residential properties nationwide.Key ResponsibilitiesAct...
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Contract Administrator
4 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly organized and communicative Contract Administrator to join our team at Nexgen Group. As a key member of our facilities management team, you will be responsible for providing exceptional client service and ensuring the smooth delivery of our services across 90,000 residential properties nationwide.Key ResponsibilitiesAct...
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Contract Administrator
3 weeks ago
West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly skilled Contract Administrator to join our team at Nexgen Group. As a key member of our facilities management team, you will be responsible for delivering exceptional client service and ensuring the smooth operation of our services across 90,000 residential properties nationwide.Key ResponsibilitiesAct as the primary...
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Contract Administrator
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West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly skilled Contract Administrator to join our team at Nexgen Group. As a key member of our facilities management team, you will be responsible for delivering exceptional client service and ensuring the smooth operation of our services across 90,000 residential properties nationwide.Key ResponsibilitiesAct as the primary...
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Contract Administrator
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West Byfleet, Surrey, United Kingdom Nexgen Group Full timeAbout the RoleWe are seeking a highly skilled Contract Administrator to join our team at Nexgen Group. As a key member of our facilities management team, you will be responsible for delivering exceptional client service and ensuring the smooth operation of our services across 90,000 residential properties nationwide.Key ResponsibilitiesAct as the primary...
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