Sales Associate

2 weeks ago

Plymouth, Plymouth, United Kingdom Frasers Group Full time
About Frasers Group

Frasers Group is a leading retail company with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences across our stores in the UK and Ireland.

The Role of Sales Assistant

A customer-focused role that drives customer loyalty and sales through the provision of personalized service. As a Sales Assistant, you will be responsible for delivering exceptional service to drive personal and business targets.

The ideal candidate will be passionate about working with customers to enhance their shopping experience. You will be able to communicate confidently with colleagues and customers, and be a team player who is committed to delivering sales against targets set.

Key Responsibilities
  • Greet and Engage with Customers: Greet customers on arrival and answer any initial queries.
  • Assist with Security Tags: Assist customers who have security tags left on at the barriers.
  • Support Colleagues: Recognize and support colleagues on nearby tills if necessary.
  • Deliver World-Class Customer Experience: Deliver a world-class customer experience that is unrivaled in the marketplace.
  • Style Customers: Display excellent attention to detail when helping to style customers by actively listening to their needs.
  • Introduce Customers to Multi-Channel Services: Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
  • Resolve Queries: Resolve queries effectively face-to-face or on the telephone.
  • Maintain Replenishment and Stockroom Standards: Maintain replenishment and achieve excellent stockroom and back-of-house standards to ensure product availability.
  • Maintain Personal Presentation: Maintain high standards of personal presentation.
  • Support In-Store Events: Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
  • Maintain Retail and Visual Standards: Maintain sophisticated retail and visual standards to capture the customers' imagination to drive sales.
  • Loss Prevention: Take an active role in loss prevention within the store.
  • Health and Safety: Adhere to all health and safety policies at all times.
Essential Skills
  • Relevant Customer-Facing Experience: Relevant customer-facing experience that reflects the role.
  • Passion for Customer Service: A passion for working with customers to enhance their shopping experience.
  • Sales Target Achievement: A desire and ability to deliver sales against targets set.
  • Communication Skills: Ability to communicate confidently with colleagues and customers.
  • Team Player: Be a team player who is committed to delivering sales against targets set.

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