Director of Operations

3 weeks ago

Manchester, United Kingdom North Property Group Full time

DIRECTOR OF OPERATIONS

About North Property Group

North Property Group (NPG) is an innovative property agency that has transformed the real estate landscape since its establishment in 2017. With a wealth of experience, we operate from Leeds to Manchester, offering not just property transactions but exceptional experiences. Our commitment to excellence is reflected in our award-winning service, bespoke solutions, and access to exclusive off-market opportunities. Our core values include ambition, consistency, disruption, execution, ownership, and transparency.

Achievements

  • Recognized as the 46th fastest-growing, founder-led, independently owned business in the UK by The Sunday Times.
  • Received the Highly Commended Sales & Lettings Agency of the Year 2024 by RESI Awards.
  • Finalists at Property Week's Property Awards & RESI Awards.
  • Honored at the Great British Entrepreneur Awards.
  • Finalist for Yorkshire Business of the Year Awards and Property Awards.
  • Ranked 6th among Yorkshire's fastest-growing businesses.
  • Awarded the North Fast Growth 50 Awards and recognized at the SME National Business Awards.
  • Ranked 34th on the FEBE Growth 100 list.

Role Overview

As the Director of Operations at NPG, you will oversee the operational framework that enhances the efficiency and effectiveness of our property management and development initiatives. Your role will be pivotal in driving the strategic vision and expansion of NPG. Reporting directly to the Co-Founders, you will lead the operations department, implement robust processes, and ensure alignment with NPG's strategic objectives. Your leadership will be crucial in optimizing operational performance, resource utilization, and supporting overall business growth.

Key Responsibilities

  • Formulate and implement operational strategies that align with NPG's business goals, identifying areas for improvement and fostering innovative solutions.
  • Oversee daily operations across all departments, establishing policies, implementing changes, and ensuring compliance with property regulations.
  • Assess overall company performance in property management and development, providing reports to the Co-Founders and assisting in strategic planning.
  • Develop strategies to minimize losses, reduce operational costs, and enhance employee productivity.
  • Understand budget development and financial planning to improve revenue margins from property investments.
  • Manage key operational projects, ensuring timely and successful completion.
  • Lead, mentor, and develop teams to promote high performance and engagement, fostering a culture of continuous improvement.
  • Oversee the creation and implementation of efficient processes and workflows, monitoring operational procedures and applying corrective actions as needed.
  • Optimize resource allocation to ensure cost-effective operations.
  • Ensure compliance with industry regulations, developing and maintaining risk management policies.
  • Establish key performance indicators (KPIs) and monitor operational performance against set targets.
  • Collaborate with other departments, including Sales, Lettings, Marketing, HR, and Finance, to ensure cohesive operations.
  • Build and maintain strong relationships with external partners and regulatory bodies.
  • Ensure high standards of service delivery and customer satisfaction through quality control measures.
  • Coordinate cross-functional teams to achieve project goals.
  • Stay informed about industry trends and technological advancements to drive operational innovation.
  • Implement new technologies and systems to enhance operational efficiency.

Qualifications

  • Proven experience in a senior operations leadership role, preferably within property management or real estate.
  • Extensive background in strategic planning, process optimization, and resource management.
  • Successful track record in leading high-performing teams and driving organizational growth.
  • Strong financial acumen and business insight.
  • Knowledge of industry regulations and compliance standards.
  • Exceptional leadership and project management skills.
  • Strong analytical and problem-solving abilities.
  • Proficient in operational and project management software, including CRM tools.
  • Excellent communication and interpersonal skills for stakeholder engagement.
  • Ability to thrive in a dynamic environment and adapt to changing priorities.
  • Deep understanding of the real estate market and current trends.
  • Bachelor's degree in Business Administration, Operations Management, or a related field (Master's preferred).
  • Commitment to NPG's values and mission.
  • Willingness to travel as needed.

Benefits

  • Competitive salary with performance-based incentives.
  • Opportunity to be part of a recognized company known for its innovation and growth.
  • A dynamic and inclusive work environment where contributions are valued.
  • Career advancement opportunities within a rapidly expanding tech-driven real estate company.
  • Autonomy to address challenges and make impactful decisions.
  • Modern office environment focused on cultural development.
  • Flexible work arrangements and team-building activities.
  • Employee referral bonuses for successful placements.

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