Reception Manager
4 weeks ago
About Us
Cotswold Inns & Hotels is a 4-star hotel with 22 rooms and a rosette restaurant, bar, and function room located in the beautiful village of Bibury in the Cotswolds, Gloucestershire.
Our Culture
We value diversity and individuality, and we're committed to creating a welcoming atmosphere for our guests. Our core values are doing things the right way, being part of the family, celebrating individuality, and always asking what's next?
What We Offer
- A supportive environment where everyone is valued and encouraged to grow.
- A range of career paths and opportunities for continuous learning and development.
- A competitive benefits package, including 25% discount on food and drink, access to 'My Fuller's' online benefits platform, and more.
- A fair share of tips and a chance to receive up to 35% of your earnings as you earn them with Wagestream.
- Full induction and training to help you succeed in your role.
About the Role
We're looking for a Reception Manager to join our team at The Swan Hotel. As a key member of our front desk team, you'll be responsible for maintaining high energy levels and ensuring smooth service delivery to keep our guests satisfied.
Key Responsibilities
- Lead and support the reception team to deliver exceptional customer service.
- Handle check-ins, reservations, and guest interactions with a smile.
- Take pride in training and mentoring new staff members to ensure they feel welcome and supported.
- Utilise our IT systems effectively to manage reservations and guest information.
- Work collaboratively with the team to create a warm and welcoming atmosphere for our guests.
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