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Operational Performance Analyst

3 months ago

Derby, Derby, United Kingdom Severn Trent Full time

Department:

Customer Planning & Scheduling

At Severn Trent, we believe in the importance of water and the value of our people.

Every day, we serve millions of households and businesses across the UK, ensuring that essential services are delivered efficiently. Our dedicated team members are the backbone of our operations.

We embrace diversity and recognize that varied perspectives enhance our ability to serve our customers and communities effectively.

If you are passionate about making a difference, we would love to hear from you.

ROLE OVERVIEW

We are seeking a Service Delivery Analyst to join our Workforce Planning & Optimisation team.

In this position, you will be responsible for the daily execution of Strategic and Tactical Plans, serving as a key representative for Planning within our customer service environments.

Your responsibilities will include managing daily performance metrics and resource allocation, participating in performance review meetings, and generating insightful reports.

This role is crucial in the final stages of the resource management lifecycle, ensuring we deliver exceptional service to both internal and external stakeholders.

The successful candidate will be expected to work on-site a few days a week.

WORKING HOURS

Our standard working hours are Monday to Friday, between 8:00 AM and 6:00 PM, with early and late shifts available.

KEY QUALIFICATIONS

The ideal candidate will possess strong analytical skills and the ability to identify performance trends.

You should be adept at interpreting complex data to uncover insights and recommend improvements.

Excellent communication skills are essential, as you will need to build relationships and influence decision-making among stakeholders.

If you have experience in a contact center or a background in planning, this role could be an excellent opportunity for your career progression.

While relevant skills and experience are important, we also value character, positivity, and a genuine caring attitude.

We celebrate individuality and welcome candidates from diverse backgrounds, as we believe that varied experiences contribute to our success.

BENEFITS OF JOINING US

Working at Severn Trent is more than just a job; it’s a chance to build a fulfilling career. We offer a competitive rewards package and comprehensive training programs to help you achieve your potential.

Some of the benefits you can expect include:

  • Generous holiday allowance plus bank holidays
  • Annual performance-based bonus
  • Leading pension scheme with enhanced contributions
  • Employee share purchase scheme
  • Dedicated training and development opportunities
  • Electric vehicle incentives and retail discounts
  • Family-friendly policies, including paid maternity and adoption leave
  • Two paid volunteering days per year