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Senior Solution Consultant

2 months ago

London, Greater London, United Kingdom Whatfix Full time
About the Role

We are seeking a highly skilled and experienced Senior Solution Consultant to join our team at Whatfix. As a key member of our sales team, you will be responsible for evangelizing our digital adoption platform to prospects and customers, and assisting our sales executives in presenting the value proposition and benefits of our solution.

Responsibilities
  • Develop a deep understanding of our product portfolio and the competitive landscape, and be able to communicate this effectively to customers and prospects.
  • Partner with our account executives to prepare and deliver presentations and product demonstrations to prospects and customers.
  • Manage and execute on-site or remote solution demonstrations, and be responsible for representing our product to customers and at field events.
  • Evangelize our product to prospects, customers, and partners via presentations and product demos.
  • Respond to functional and technical elements of RFIs/RFPs with the assistance of our account executives and technical sales engineers.
  • Convey feature input and customer requirements to our product management teams.
  • Partner with our sales executives to plan, prepare, and execute strategic deals in complex sales cycles.
  • Respond to objections during solution presentations and articulate the value and return on investment delivered.
  • Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape.
  • Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments.
  • Self-driven interest to learn more about customer's business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points.
  • Liaise with our engineering, product, marketing, and sales teams to provide consultative product expertise for all customer needs.
  • Effectively communicate & build confidence with customers across teams.
Qualifications
  • 5+ years of technical pre-sales / sales engineering / solutions consulting experience; a background in ERP is preferred.
  • Ability to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industries.
  • Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms.
  • Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing.
  • Consultative selling experience; listening to customer needs and shaping a shared vision for a solution.
  • Ability to creatively explain and present complex concepts in an easy to understand manner.
  • Understanding of high-performance software and Enterprise SaaS.
  • Excellent written and verbal communication skills to communicate professionally.
  • Proficiency in languages in addition to English is preferred (e.g. French and/or German).
  • Self-motivated with strong interpersonal and problem-solving skills.
  • Ability to work well in a highly dynamic team environment focussed on providing above-industry-standard customer service.
  • Ability to travel to on-site meetings.