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Customer Fulfilment Coordinator
2 months ago
We are seeking a highly organized and communicative Customer Fulfilment Co-ordinator to join our team in Folkestone. As the operational expert, you will be the main point of contact for internal and external stakeholders, providing excellent customer service and support across Europe.
Key Responsibilities- Customer Service: Order management, ensuring the validity of orders, and confirming back on the customer portal.
- Daily order entry onto the system, obtaining automatic shipping notes, and controlling the release of orders to meet customer delivery dates.
- Effective communication with 3rd party distribution partners, ensuring timely and efficient order picking and packing.
- Control of customer invoice queries, query investigation, and challenging non-compliance issues.
- Liaising with Finance and maintaining effective communication of stock with Account Managers.
- Supporting colleagues within the customer service team, including backup support.
- Good knowledge of MS Office, especially Word, Outlook, and Excel.
- Good data entry skills.
- A positive attitude and enthusiasm towards problem-solving.
- Excellent interpersonal skills.
- Ability to manage workload effectively and have a strong team work ethic.
An attractive salary is available, depending on experience. 37 hours per week, with flexibility to meet the needs of the role. Hybrid working available, with occasional business travel. 24 days holiday plus Bank Holidays, 4% All Employee Bonus Scheme, and 9% matched contribution pension scheme.
