Client Support Specialist

2 days ago


Swansea, City and County of Swansea, United Kingdom C.E.M Day Ltd Full time
About the Role

We are seeking a highly motivated and organized Client Support Executive to join our sales team at C.E.M Day Ltd. As a key member of our team, you will play a crucial role in generating and managing new and existing business.

Key Responsibilities
  • Assist the front-line sales team in generating new business and managing existing accounts
  • Generate new vehicle quotations, discuss options with clients, and process new orders
  • Attend client review meetings and work with the client and front-line sales team to renew business
  • Manage clients' accounts throughout the life-cycle, dealing with any queries or reporting required
Requirements
  • Proficient Microsoft 365 skills, particularly Word, Excel, Teams, and Outlook
  • Excellent attention to detail and ability to multitask
  • Motivated in achieving high levels of customer service and sales targets
  • Strong communicator with confident audio and video call manner and excellent written skills
  • Flexible, helpful, approachable, adaptable, and reliable, with the ability to liaise with all other teams within the company
  • Confident in contributing to regular internal and external meetings
  • Highly organized with the ability to manage several tasks at once
  • Ability to communicate and connect with employees, suppliers, and management, and take direction but also take the initiative when required
  • Work well within a small team while also being self-motivated
  • Reacting to workload and using initiative to manage several tasks at once
  • Be numerate when working with business tasks
What We Offer
  • Competitive salary
  • 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours
  • In-house training
  • Contributory pension scheme
  • Life Assurance (death in service)
  • Staff discount scheme (vehicles, parts, servicing, vehicle hire, finance)
  • Friends and Family discounted leasing
  • Free on-site parking
  • Cycle to work schemes
  • Free and confidential access to BEN, employee assistance helpline available 24/7
  • Development opportunities within Days Motor Group
  • On-site EV chargers


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