Client Support Specialist

4 weeks ago

Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

Position Overview

The Driver and Vehicle Licensing Agency (DVLA) is committed to fostering a diverse workforce and encourages applications from all backgrounds. We believe that diversity enhances our service and promotes equality of opportunity for everyone. Our recruitment process is designed to be fair and impartial, ensuring that personal details are anonymized during the selection process.

Are you a skilled communicator with a passion for assisting others?

Do you thrive in a collaborative environment, bringing a positive attitude each day?

Would you like to contribute to the welfare of customers across the UK?

If your answer is yes, we would be delighted to hear from you.

This role presents an excellent opportunity to enhance your skills and gain valuable experience. You will join a dynamic team that values professional growth.

Role Responsibilities

This is a rewarding opportunity for dedicated individuals to become part of our esteemed Contact Centre. Your primary responsibility will be to handle incoming customer inquiries, delivering support, information, and exceptional service. The position does not involve sales or unsolicited calls.

As a key member of a supportive team, you will receive training to develop innovative customer service skills and techniques, while utilizing various multi-channel services in a fast-paced setting.

You will serve as the initial point of contact for providing guidance, support, and advice to the public, assisting in ensuring that drivers and vehicles are properly registered and operational in a straightforward, safe, and efficient manner.

Essential Skills

It is essential that you are comfortable using IT systems, as you will need to navigate multiple platforms simultaneously while addressing customer inquiries.

No prior experience or qualifications are necessary; however, we seek motivated and resilient team players over the age of 16 who are eager to assist our customers.

Key Duties Include:

  • Delivering outstanding customer service through various channels by resolving issues, handling complaints, and processing payments in a timely and professional manner.
  • Collaborating with colleagues and stakeholders to ensure prompt resolution of inquiries and complaints.
  • Actively listening to team members and considering diverse perspectives to foster continuous improvement.

Additional Information

These positions will be available soon. We will strive to onboard successful candidates as quickly as possible, subject to pre-employment checks.

The Contact Centre operates during specified hours, and you will be expected to work full-time during the initial training period, which typically occurs on weekdays.

After training, you will have a flexible work schedule within the established operating hours. Most positions will be based in the Contact Centre, but there may be opportunities in other operational areas depending on availability.

We welcome applications from candidates who are bilingual in Welsh and English, as this will enable you to assist our Welsh-speaking customers. Opportunities to improve Welsh language skills will be available once you join us.

We are looking for individuals with strong communication abilities who are dedicated to providing excellent service. You should be able to adapt your approach to meet individual customer needs and simplify complex information for better understanding.

We strive to create an inclusive workplace where everyone is treated with respect and dignity. Our staff network groups are available to support colleagues.

Benefits

As part of our organization, you will enjoy a range of benefits, including:

  • Comprehensive learning and development opportunities tailored to your role.
  • Flexible working arrangements to promote a healthy work-life balance.
  • Generous employer pension contributions.
  • Annual leave that increases with service.
  • Access to employee assistance programs for confidential support.

For more information about the benefits of working with us, please refer to our resources.

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