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Technical Support Specialist

3 months ago

Hinckley, Leicestershire, United Kingdom Triumph Motorcycles Full time

Join the Legacy of British Motorcycling.

At Triumph, our mission is to craft the finest motorcycles globally. We honor our heritage while innovating for the future through striking design, unique aesthetics, purposeful engineering, and an authentic passion for the ride.

In our organization, we are committed to providing an exceptional level of support to our internal IT clientele. This is why we offer advanced technical assistance as the primary point of contact for our users.

This position is a vital component of our IT department and serves as the initial gateway for any IT support or service requests. Therefore, outstanding customer service and communication abilities are just as crucial as the high level of technical knowledge required for this role.

Your responsibilities will include addressing Incidents, Problems, and Service Requests, ensuring compliance with established service levels through our ITSM platform, and upholding Triumph's high-quality standards to foster a customer-first culture.

Comprehensive details regarding the job responsibilities and candidate qualifications can be found in the downloadable job files.

We offer a range of competitive benefits, including an enhanced holiday scheme, an employee benefits platform, and a favorable life assurance program. Employees can also purchase motorcycles, apparel, and accessories at significantly reduced prices. Experience an iconic workplace; join us for the journey.