Operations Manager for Alarm Services

4 weeks ago

Glasgow, Glasgow City, United Kingdom Glasgow Full time
Job Overview

An exciting opportunity has emerged within the Neighbourhoods, Regeneration and Sustainability sector for a Service Manager to oversee our Alarm Receiving Centre on a permanent basis.

NRS integrates a variety of operational, technical, and developmental services provided by Glasgow City Council, focusing on sustainable transportation, urban development, and essential municipal services.

If you are keen on contributing to a service that impacts various facets of the city, please continue reading.

Position Summary

Our Alarm Receiving Centre (ARC) holds a National Security Inspectorate (NSI) Gold Accreditation as a Category II ARC.

In recent years, the ARC has managed over 6,000 alarm activations, handled approximately 70,000 calls, and achieved a response rate of 96% for intruder alarms within 90 seconds, alongside a 99% response rate for fire alarms within 30 seconds.

Further information regarding the services provided by the ARC can be found on our website.

The Service Manager position entails the development and management of personnel, as well as overseeing the daily operations of the ARC to ensure the delivery of high-quality services in alignment with the ethos, values, protocols, and service standards upheld by the Council.

Additional details regarding the responsibilities of this role can be found in the Job Description, while the Person Specification document outlines the essential competencies required for your application.

Please be aware that as part of the pre-employment verification process, the successful candidate will need to undergo BS Security Screening, which includes a 5 or 10-year career history check, a financial probity assessment, and criminal record screening.

This screening will be conducted in addition to the Council's standard pre-employment checks, which will be explained to the successful candidate(s) after the interview process.


Contract Information

Weekly Hours: 35

Work Schedule:
Monday – Friday, 9am – 5pm

Annual Salary:
£41,000 - £47,000 on an incremental scale
Hybrid working arrangements are available for this role.

If you are shortlisted for this position, we look forward to discussing our approach to meeting business needs while providing flexibility to support your work-life balance.


Employee Benefits

Employees of Glasgow City Council enjoy a comprehensive and generous benefits package.

If you are successful in your application, you will have access to the following benefits:

  • 26 days (hours) of paid annual leave, increasing to 29 days (hours) after 5 years of service
  • 5 days (87.5 hours) of paid public holidays each year
  • Participation in the local government pension scheme
  • Life and Personal Accident Insurance
  • Occupational Sickness Pay
  • Staff Benefit Scheme
  • Access to Glasgow Credit Union
For guidance on completing your application and to explore additional benefits available to Glasgow City Council employees, please visit our website.

For more information about working with us, please refer to our official site.

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