Client Relations Agent

4 weeks ago


Linlithgow, West Lothian, United Kingdom MacKinnon Watches Full time

Position Overview: We are in search of a dedicated Part-Time Customer Support Representative to become a vital part of our team at MacKinnon Watches. The successful candidate will play a key role in delivering outstanding customer service, addressing customer inquiries, and ensuring a satisfactory customer journey. If you possess a knack for problem-solving and a desire to assist others, we invite you to consider this opportunity.

Core Responsibilities:

  • Provide timely and professional responses to customer inquiries through various communication channels
  • Efficiently identify and resolve customer concerns
  • Deliver comprehensive information regarding MacKinnon Watches' products and services
  • Maintain precise records of customer interactions and transactions
  • Work collaboratively with other teams to address complex customer issues
  • Follow up with customers to confirm their issues have been resolved satisfactorily
  • Stay informed about product offerings and company policies

Required Qualifications:

  • Familiarity with Scottish culture
  • Exceptional communication and presentation abilities
  • Capability to manage multiple tasks, prioritize effectively, and utilize time wisely
  • Strong analytical skills and attention to detail
  • Ability to work autonomously as well as part of a team
  • Knowledge of tartans is advantageous but not mandatory

Benefits:

  • Attractive salary package
  • Flexible part-time working hours
  • Thorough training program
  • Potential for career growth
  • A nurturing and cooperative work atmosphere
  • Initiatives promoting work-life balance
  • Employee discounts on MacKinnon Watches products

Application Process: If you are enthusiastic about delivering exceptional customer service and meet the qualifications outlined above, we encourage you to submit your resume along with a cover letter that highlights your relevant experience and explains why you would be an excellent fit for this position.



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